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IT Services

Help and Support

Image of HelpDesk operative

One of our key roles is to support staff and students in the University in their use of IT to support their teaching, learning, research and other activities.

Submit a Helpdesk Case

Your request will be dealt with most effectively if you complete our Helpdesk Request Form (login required) giving as much information as possible.

Call the HelpDesk on 8111

If you do not have web or email access you can contact Helpdesk by phone;

  • call the HelpDesk on 8111

    • or 01248 38 8111 from a mobile phone or outside line

Visit the HelpDesk IT Advisory team

Email the HelpDesk

If you're not sure...

If you're not sure what your problem might be, or even how to describe it, then please do contact us. We are here to help.

What will happen?

Once you've contacted the HelpDesk one of our IT Support Centre staff will attempt to establish the nature of the problem and resolve it with you.

If the problem you have requires further investigation or a visit from one of the IT Support Team, then we'll take your details and you'll be contacted to arrange a convenient time during which our staff can meet with you and further examine, and hopefully resolve, your support request.

On most occasions when a support request is generated by a call or email it will be recorded in the HelpDesk system, which we use to monitor support requests. Once we've resolved your support request you'll be sent an email which offers you the option to provide feedback on your satisfaction with our service. We value your responses to these emails, and we use the data we collect to improve the service we provide.

Help At Home

We can now connect to your computer at home using the following link. Click on the left icon for all Windows machines and the right for all Apple Mac computers.

Your It advisor will talk you through the process. This is to help us support University licensed software on your home machines only, we are still unable to assist with non University related issues on your home computers.

                  For Windows                                                         For Apple Mac