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MyITAccount
Help & Support
Services
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New students - Help & Support
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Common Issues & Questions
Accessibility Support
Equipment Repairs and Maintenance
Buying Equipment & Software
Software Database and Support
Working From Home
Buying Hardware
Laptop Backup and Encryption - E-learning
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- ECDL
ECDL Advanced
IT Skills Training for Staff - Consultancy & Development Services
- Application Development
AV & Multimedia Development
e-Learning
e-Marketing
Network and Systems Development
Design, Print and Publishing Service
IT Training and Development
Web Development - Policies & Agreements
- Acceptable use policy
Software Licensing
Connection Policy
Data Protection
Policy for the Re-use and Disposal of Computers, other IT Equipment and Data Storage Media - ITS Newsletters
- Quick Links
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DesktopAnywhere
Intranet
MyUWB (now MyIT Services)
MyITServices
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IT Services
Common Issues and Questions
KnowledgeBase
A-Z
- Acceptable Use Regulations (AUR)
- Backups
- Blackboard
- Buying software
- Calendar
- Directory
- DNS Registration
- Email Disclaimer
- Email Lists (Mailman / Bannerlists)
- Enterprise Numbers
- Filestore
- File archiving
- Firewall
- Mobile Phones
- MyUWB (these services are now provided via the MyITAccount section of the IT Services website)
- Open Access Rooms
- Passwords
- Personal Network Filestore
- Printers
- Quotas
- ResNet (Halls of Residence)
- Secure Web Sites
- SPSS
- Software
- Student Records
- Supported Software
- SSH
- UseNet News
- Usernames and Passwords
- Virus
- Web Publishing/Pages
- Web Proxy/Cache Service
Introduction
We have collated the pages in this section of the IT Services website as a 'knowledgebase' for use by both all University staff and our HelpDesk staff to help in providing rapid support.
KnowledgeBase articles
- Where do I get my Username and Password from / I am having problems with my Username and Password?
- How can I save files on the Network?
- How do I print on the network?
- What is Blackboard and what can I do with it at the University?
- What software can be bought through the University?
- Can I get the content of my M drive put on a CD?
- How do I go about getting a Domain Name registered, can you help?
- I have a virus, do you have any general information on how to get rid of it?
- Is there anywhere I can scan slides in?
- I need to contact a group of students / staff within the University are there any mailing lists?
- What is the University Email Disclaimer, and how do I make it work?
- How do I publish Secure Web Sites?
- How do I update my SPSS license key?
- How do I map to a Network Drive
- What is SSH and how do I connect to Publix via SSH?
- What is UseNet News?
- Phishing Emails - What to do, what not to do
IT Services
Bangor University, Adeilad Deiniol, Deiniol Rd Bangor Gwynedd LL57 2UX
tel: 01248 38 8111
email: helpdesk@bangor.ac.uk
Registered charity. No. 1141565
Copyright © 2001-2012
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