Getting IT Help
The IT Support Centre should be your first point of contact for any IT related queries.
The Support Centre is open between 09.00 and 17:00 Monday to Friday except standard College Holidays between Christmas and New year and Easter.
- Submit a Helpdesk Case - please include a phone number
- Telephone – 01248 388111
- If your issue cannot be resolved remotely you will need to book an appointment to visit an advisor at the support centre in Deiniol.
If you’re not sure...
If you’re not sure what your problem might be, or even how to describe it, then please do contact us. We’re here to help!
What will happen?
Once you’ve contacted the HelpDesk one of our IT Support Centre staff will attempt to establish the nature of the problem and resolve it with you.
If the problem you have requires further investigation or a visit from one of the IT Support Team, then we’ll take your details and you’ll be contacted to arrange a convenient time during which our staff can meet with you and further examine, and hopefully resolve, your support request.
On most occasions when a support request is generated by a call or email it will be recorded in the HelpDesk system, which we use to monitor support requests. Once we’ve resolved your support request you’ll be sent an email which offers you the option to provide feedback on your satisfaction with our service. We value your responses to these emails, and we use the data we collect to improve the service we provide.