Help and Support

One of our key roles is to support staff and students in the University in their use of IT to support their teaching, learning, research and other activities.

IT Services Opening Times

IT Services and IT Support are open Monday to Friday 9am - 5pm except standard College Holidays between Christmas and New year and Easter.

College holiday dates are available from the Human Resourcses web pages.

Submit a Helpdesk Case

Your request will be dealt with most effectively if you complete our Helpdesk Request Form (login required) giving as much information as possible.

Call the HelpDesk on 8111

If you do not have web or email access you can contact Helpdesk by phone;

  • call the HelpDesk on 8111

    • or 01248 38 8111 from a mobile phone or outside line

Visit the HelpDesk IT Advisory team

Email the HelpDesk

If you're not sure...

If you're not sure what your problem might be, or even how to describe it, then please do contact us. We are here to help.

What will happen?

Once you've contacted the HelpDesk one of our IT Support Centre staff will attempt to establish the nature of the problem and resolve it with you.

If the problem you have requires further investigation or a visit from one of the IT Support Team, then we'll take your details and you'll be contacted to arrange a convenient time during which our staff can meet with you and further examine, and hopefully resolve, your support request.

On most occasions when a support request is generated by a call or email it will be recorded in the HelpDesk system, which we use to monitor support requests. Once we've resolved your support request you'll be sent an email which offers you the option to provide feedback on your satisfaction with our service. We value your responses to these emails, and we use the data we collect to improve the service we provide.

Help From Home

We are now able to remotely support issues you might have with University software on your home machine. Click on the icon below for your system and then run the little program. This will allow us to see your desktop and control your mouse & keyboard from Bangor.

    

For Windows click here                            For Mac OS X click here