Help and Support

IT Services are open between 9am and 5pm, Monday to Friday and are based primarily in Adeilad Deiniol. One of the key functions is to provide help and support to all staff and students across the University to support their teaching, learning, research and other activities.

If you require assistance from IT Services please contact the IT Support Team

Ways of Contacting IT Support

If you're not sure...

If you're not sure what your problem might be, or even how to describe it, then please do contact us. We are here to help.

What will happen?

Once you've contacted the HelpDesk one of our IT Support Centre staff will attempt to establish the nature of the problem and resolve it with you.

If the problem you have requires further investigation or a visit from one of the IT Support Team, then we'll take your details and you'll be contacted to arrange a convenient time during which our staff can meet with you and further examine, and hopefully resolve, your support request.

On most occasions when a support request is generated by a call or email it will be recorded in the HelpDesk system, which we use to monitor support requests. Once we've resolved your support request you'll be sent an email which offers you the option to provide feedback on your satisfaction with our service. We value your responses to these emails, and we use the data we collect to improve the service we provide.

Help From Home

We are now able to remotely support issues you might have with University software on your home machine. Click on the icon below for your system and then run the little program. This will allow us to see your desktop and control your mouse & keyboard from Bangor.

    

For Windows click here                            For Mac OS X click here