Your University Telephone Extension has moved to Teams!
We are pleased to report that all Bangor University staff phone numbers have been migrated to Microsoft Teams.
Now that your phone extension has transitioned to Teams you will no longer have a traditional telephone handset. Your calls will simply ring in Teams (the caller’s number will be displayed). You can also make external calls using the phone dial pad - no need to dial 9 for an outside line.
Most settings for your calls can be managed yourself within your Teams profile. Click on your Teams profile photo and choose ‘Manage Account’. For further details check out the FAQs below.
If you are returning to Campus and need a headset/microphone for privacy reasons, send a request to firstname.lastname@example.org.
Generic areas such as corridors, labs, front of house, etc retain a traditional telephone handset which will be replaced with a new type of phone soon.
As always please direct any queries via email@example.com
Here's a useful Microsoft video on 'Using Teams for Calls'
As well as offering traditional telephone functions via Teams; Teams Telephony offers extra features and flexibility:
- Remote working: Team telephony works from the office, from your home or anywhere.
- Traditional phone calls: Your current Teams interface would display a dial pad so you could make or receive calls to landlines and mobiles, remember there’s no need to dial 9 for an outside line!
- Unified communication: all the communication will be fully integrated - chat, meetings, calls, documents, etc. True presence status.
- You are in control: complete control over advanced features such as Call Forwarding, Call Pickup and Voicemail. You can decide what to do with your own incoming calls.
- Accessibility: this addresses some of the current accessibility constraints by means of captions, transcripts, telephone, improved audio, etc.
- Data network performance – your network speed on your University computer PC will no longer be affected by connecting via the phone port.
- Handsets: it will negate the need to replace over 2000 expensive handsets.