Top Tips when working from home
Do you use ADOBE Software (Creative Cloud), Matlab or Texthelp Read and Write?
If so, the developers of all this software are providing work at home licenses for all members of the University for the duration of the Covid-19 pandemic. If you need access to one of the three please email the helpdesk to request it.
CYSGLIAD - All Bangor Staff can install Cysgliad on their personal computer
All staff can install Cysgliad by registering their account using their Bangor email address - https://www.cysgliad.com/en/download-cysgliad/
Decided it’s time to move your U drive to Teams or your M drive to OneDrive?
- If you are moving a small number of files (<200) from the U drive to teams, you can do this using the Teams client or office.com yourself by selecting the upload option in Files. See Video
- If you are wanting to move multiple folders and files from U to Teams, IT Services will do this for you (DO NOT TRY AND DO IT YOURSELF). Log a helpdesk case with the details and we will be in contact to schedule a time.
For the migration to be completed on your behalf all users of the files will need to have them closed.
- Moving data from your M drive to OneDrive, small numbers, < 200 files or 3 folders of files, can be moved using the staff Desktop on Desktop Anywhere. Remember you will need to allow files time to upload. If you need to move more you will need to do this in several transfers. If you are uncertain about moving the files yourself IT Services can move them for you. If you would like your files moved please log a helpdesk case.
Using Teams for File access and Communication
YOU DON’T NEED DesktopAnywhere to use Teams. The app or office.com gives a clean and usable interface for Teams, including access to all your files, chat and calls. This allows you to keep connected with your colleagues (including external people) whilst working away from the office. If you do not have the latest Microsoft Office 365 software (Word, Excel etc) on your home computer this can also be downloaded from office.com
Just because we are all working in different locations, this does not reduce the need to be mindful of IT Security. Criminals are already targeting people during this period to try to gain access to data or credentials. Please take note of the advisory messages circulated by IT Services
Stick with Using Bangor Technology for Communicating with your Colleagues
The systems approved by IT Services, OneDrive, Teams, Chat etc. were selected after been thoroughly investigated for stability and security and approved by compliance. Please do not rely on alternative communication or presentation methods during this time. This could result in Bangor communications or data being leaked into unsupported or unsecure platforms.
Using Teams and Blackboard Simultaneously
All blackboard modules now have a Teams site associated with them. Links to the Team have been posted to the Blackboard module notifications for ease of access. The Teams sites have been prepopulated ready for use with both the lecturers and students. You are welcome to add other members to your Team without having to add them through Blackboard.
Teams ‘Quiet Time’ and Notifications
There are many options within Microsoft Teams to ensure that you are only notified or contactable during your chosen hours. All options are explained in this guide to notifications
Corporate backgrounds are now available for use in Teams meetings
Better ways of Using Teams if you live in an area with Poor Internet
Not all of us are blessed with high speed internet. If you are living in an area where your connection is slow there are some general guidelines that could help.
DesktopAnywhere Top Tips
- At the “ORACLE Secure Global Desktop” “Workspace” click the link to the service you require only once. If you double-click, you’ll start 2 sessions which can result it problems with your settings.
- The Bangor University Student Desktop and Staff Desktops can sometimes stick on a black screen for several minutes – please be patient, the desktop will usually appear eventually. Clicking the link again will start another session and is likely to make things worse.
- If you use the Student Desktop or Staff Desktop, please “Sign Out” – click the “head and shoulders” icon above the Start button – when you’ve finished your work. This will ensure that your settings are saved properly. You can then click Logout in the “ORACLE Secure Global Desktop” window. If you just close the staff/Student Desktop window with the X in the top right hand corner, this will just Disconnect you and your settings may not be saved.
- The desktop window created usually comes up on the “Primary Display” of the computer that you’re sat at. If you have a laptop with a larger external screen it may be better to make the external screen the “Primary Display”. This is especially useful if you have MyDesktop connection – the desktop window will be maximised on the primary display. See instructions.
- If you connect to DesktopAnywhere by opening the Oracle Secure Global Desktop Client from the start menu or a shortcut (because of difficulties using it in the past) please look at the Connection Guide at /itservices/desktopanywhere/ as using the client from the login screen is much simpler than it used to be. This is especially important if the server that’s offered in the client is connect-gw1 or connect-gw2 as these will be turned off soon.