Q: I can’t access this E-Journal/E-Book/Database?
A: Check the library catalogue; if not listed here we are not entitled to access content. Take a look at the dates, sometimes there are more years available than our subscription allows. If you cannot see a reason why you are unable to access, please contact the Digital Developments Team.
What do I do when I receive error pages?
A: Sometimes there can be network problems or technical issues at the resource website – please try again a little later, if the same error message is received please forward the error details to the Digital Development Team. All known issues are reported on Y Llechen – the library blog
Q: I can’t seem to log in when I’m off campus?
A: Check you can access your university email account – if not you will need to contact the IT helpdesk, otherwise forward details to the Digital Development Team.
Q: I don’t understand what this means?
A: If you are unsure of a term when looking at E-Resources please see the glossary. If you cannot find the word or phrase, please let the Digital Development Team know and we can get this added.
Problem not listed?Contact the Digital Development Team.