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Student Handbook

Sources of Information for Students

If you are using the website for the first time then please read the information below. Otherwise click here to continue.

This site provides a summary of sources of information, help and support for students. You should also consult any other booklets, leaflets and web sites that you have been given. These will contain more information and details of specific support that might be available to you in your accommodation or school/department.

If the person you ask can't answer your question they will pass it to somebody else or to a group or committee. The answer may be given to you by the first person you asked or by whoever the question was passed to.

You can scroll through this document but it is easier to find the correct section by using the links that are in red/underlined. If you want to get back to the top section at any time then use the 'back to top' link.

If you have comments about this site then please email registry@bangor.ac.uk with subject marked comments on representation website. To start scroll down or click here.

Student Complaints and Procedures

Details of the University's Complaints and Appeals procedures are available from the Academic Registry's Web site.

Question types...

Questions that are not about confidential personal matters

About general issues in a School/Department
General advice from a peer
General advice from a Senior Warden
About teaching or resources for a module
About teaching or resources for your course - undergraduate, postgraduate, PhD
Something to discuss with other students - undergraduates or postgraduates
About University accommodation
About private accommodation
About a central University service
About something that appears dangerous

Questions about confidential personal matters

About your course or assessments
undergraduate, taught postgraduate, PhD
Help from other students or external groups
Help from a central University service
Help from the Students' Union
About withdrawing from your course

Source: Lecturers teaching specific topics	Location: Academic Department
Description: Lecturers teaching a specific topic can answer questions about their lectures and any handouts given during a class. They can give advice on background reading. They can provide information about assignments that they have set for the class.
Who else could I ask? School/Department administrative staff
Who might the question be passed to? Module Organiser
Who should I ask if I don't get a satisfactory answer or support? Personal Tutor or Module Organiser

Source: PhD Supervisor	Location: Academic Department
Description: If you are studying for a PhD your Supervisor can help you to plan your research and to find the resources that you need for your work. The Supervisor can comment on any aspect of your work and you should arrange regular meetings with the Supervisor.
Who else could I ask? Staff/Student Committee or Senior Postgraduate Tutor
Who might the question be passed to? Senior Postgraduate Tutor
Who should I ask if I don't get a satisfactory answer or support? Senior Postgraduate Tutor

Source: School/Department administrative staff or Helpdesk	Location: Academic Department
Description: Administrative staff in Schools/Departments can help you find out where a lecture, tutorial or practical will be held. Some Schools have a Helpdesk where you can ask for information. They will usually have copies of departmental guide books and timetables. They can also help you to find a lecturer or tutor. They can explain the procedures for handing-in work.
Who else could I ask? Lecturers teaching specific topics
Who might the question be passed to? Lecturers teaching specific topics or Module Organiser
Who should I ask if I don't get a satisfactory answer or support? Personal Tutor or Module Organiser

Source: Peer Guide	Location: Academic Department
Description: There are student Peer Guides in many Schools/Departments. You should have been introduced to your Peer Guide at the beginning of your first year. Peer Guides act as mentors to new students particularly at the beginning of their first year. Peer Guides can help you find information or support. The Peer Guide can also help solve personal survival problems and can empathise with anxieties about student life.
Who else could I ask? Lecturers teaching specific topics or Personal Tutor or School/Department administrative staff or Module Organiser or Student Services or Counselling Tutors or Hall Warden
Who might the question be passed to? School/Department administrative staff or Staff-Student Committee
Who should I ask if I don't get a satisfactory answer or support? Lecturers teaching specific topics or Personal Tutor or School/Department administrative staff or Module Organiser or Student Services

Source: Undergraduate Course Representative	Location: Academic Department
Description: In Academic Departments students are chosen to be course representatives. They can raise matters on behalf of students at staff-student committees and with Course Directors. They can help you with general concerns and are an effective way for students on the same course ask general questions or highlight matters that are of general concern.
Who else could I ask? Module Organiser or Course Director
Who might the question be passed to? Staff-Student Committee or Course Review Meetings or SU Committees for Course Representatives or Module Evaluation Questionnaires
Who should I ask if I don't get a satisfactory answer or support?

Source: Postgraduate Course Representative	Location: Academic Department
Description: In Academic Departments students are chosen to be course representatives. They can raise matters on behalf of students at staff-student committees and with Course Directors. They can help you with general concerns and are an effective way for students on the same course to ask general questions or highlight matters that are of general concern.
Who else could I ask? Lecturers teaching specific topics or School/Department administrative staff PhD students could ask their PhD Supervisor
Who might the question be passed to? Staff-Student Committee and for students on taught Masters programmes Course Review Meetings or SU Committees for Course Representatives or Module Evaluation Questionnaires and for PhD students Research Student Forum or Senior Postgraduate Tutor
Who should I ask if I don't get a satisfactory answer or support? Senior Postgraduate Tutor

Source: Security or Domestic Staff	Location: Throughout the Campus Security
Description: You can ask Security and Domestic staff about any issues that are of immediate concern. These can include issues related to safety and dangerous circumstances.
Who else could I ask? School/Department administrative staff or Hall Warden
Who might the question be passed to? Senior Warden or Head of School/Department or Head of Residences
Who should I ask if I don't get a satisfactory answer or support? Senior Warden or Head of School/Department or Head of Residences

Source: Module Organiser	Location: Academic Department
Description: Module Organisers are responsible for the teaching timetable for lectures, practicals and other activities in a module. They co-ordinate the module and arrange the lecture schedule. They can answer questions about their module including questions about the assessment of the module.
Who else could I ask? Lecturer delivering specific topics or Course Director
Who might the question be passed to? Course Director
Who should I ask if I don't get a satisfactory answer or support? Course Director

Source: Module Evaluation Questionnaires	Location: Academic Department
Description: Module evaluation questionnaires provide an opportunity for you to comment on modules. They are normally given to students at the end of each module. The responses are considered by the Module Organiser and by the Course Director.
Who else could I ask? Module Organiser or Staff/Student Committee
Who might the question be passed to? Module Organiser and Course Director
Who should I ask if I don't get a satisfactory answer or support? Staff/Student Committee or Course Director

Source: Hall Warden	Location: University Halls General Enquires
Description: Hall Wardens are located in University Halls and can provide support for students with general questions and more specific personal problems. They can also deal with some problems that students may encounter, for example, with noise or disturbances in Halls.
Who else could I ask? Security and Domestic Staff or Senior Warden
Who might the question be passed to? Senior Warden
Who should I ask if I don't get a satisfactory answer or support? Senior Warden or Head of Residences

Source: Course Review Meetings or Questionnaire	Location: Academic Department
Description: Course review meetings or course questionnaires provide an opportunity to make general comments about your course. These comments will be used to help plan and develop the course.
Who else could I ask? Course Director
Who might the question be passed to? Staff/Student Committee
Who should I ask if I don't get a satisfactory answer or support? Senior Tutor or Senior Postgraduate Tutor

Source: Research Student Forum	Location: Enquiries to Academic Registrar
Description: The Research Student Forum consists of research students from several departments. It allows research students to raise general issues about their experience as students.
Who else could I ask? Senior Postgraduate Tutor or SU Committees for Course Representatives
Who might the question be passed to? Senior Postgraduate Tutor or SU Committees for Course Representatives
Who should I ask if I don't get a satisfactory answer or support? Senior Postgraduate Tutor

Source: Questionnaire for Central University Department	Location: Central Service
Description: Many Central University Departments or Sections have questionnaires that are circulated to students or posted on the University Web site. The questionnaires allow you to comment on the services provided by specific sections.
Who else could I ask? Course Review Meetings
Who might the question be passed to? Head of Section
Who should I ask if I don't get a satisfactory answer or support? Head of Section or Head of Residences (for questionnaires about accommodation in Halls)

Source: Course Director	Location: Academic Department
Description: Course Directors are responsible for whole degree and masters programmes. They can answer questions about the course aims and objectives. They can also describe the structure of the course in terms of module choice. They can provide advice on specific aspects of the course such as sandwich year placements or opportunities to study abroad.
Who else could I ask? Staff/Student Committee or Senior Tutor or Senior Postgraduate Tutor
Who might the question be passed to? Staff/Student Committee or Senior Tutor or Senior Postgraduate Tutor
Who should I ask if I don't get a satisfactory answer or support? Senior Tutor or Senior Postgraduate Tutor

Source: Hall JCR	Location: University Hall General Enquires
Description: The Junior Common Room (JCR) in Halls provide an opportunity for students to raise issues that are of general concern. JCRs can consider aspects related to accommodation and services available to students living in University Accommodation.
Who else could I ask? Hall Warden
Who might the question be passed to? Senior Warden
Who should I ask if I don't get a satisfactory answer or support? Head of Residences

Source: Senior Warden	Location: University Hall General Enquires
Description: The Senior Warden is responsible for the welfare of students living in the halls for which he/she is warden. The Senior Warden can provide general advice and support to students. The Senior Warden can answer general questions but can also be approached about personal matters.
Who else could I ask? Hall JCR or Hall Warden
Who might the question be passed to? Head of Residences
Who should I ask if I don't get a satisfactory answer or support? Head of Residences

Source: Staff-Student Committee	Location: Academic Department
Description: The Staff-Student Committee is a forum at which students can raise general concerns about courses and modules and about facilities available in academic departments.
Who else could I ask? Course Director or Course Review Meeting or Module Evaluation Questionnaire
Who might the question be passed to? Senior Tutor or Senior Postgraduate Tutor or Head of School/Department
Who should I ask if I don't get a satisfactory answer or support? Head of School/Department

Source: Head of Section for Central University Service	Location: Central Service
Description: The Head of Section for a Central University Service is responsible for the services offered by his/her Section. Issues/concerns can be passed to the Head of Section if they have not been resolved by other staff within the Section.
Who else could I ask? Senior Tutor or Senior Postgraduate Tutor
Who might the question be passed to? Head/Director of Central Service
Who should I ask if I don't get a satisfactory answer or support? Head/Director of Central Service

Source: Head of Residences	Location: University Hall General Enquires
Description: The Head of Residences is responsible for the services offered to students living in University Accommodation. Matters would normally be raised with the Head of Residences only if they had not been resolved by other staff.
Who else could I ask? Senior Warden
Who might the question be passed to? Head/Director of Central Service
Who should I ask if I don't get a satisfactory answer or support? Head/Director of Central Service

Source: Senior Tutor	Location: Academic Department
Description: The Senior Tutor oversees the support available to students in an Academic Department. The Senior Tutor may also have other responsibilities, for example, approving extensions for course work deadlines. The Senior Tutor can be approached if a student's personal tutor or is unavailable or if the student has concerns that he/she does not wish to discuss with another member of staff in the department.
Who else could I ask? Staff/Student Committee or Head of School/Department
Who might the question be passed to? Head of School/Department or Head of Section for Central Service or SU Officers
Who should I ask if I don't get a satisfactory answer or support? Head of School/Department

Source: Senior Postgraduate Tutor	Location: Academic Department
Description: The Senior Postgraduate Tutor oversees the support available to students in an Academic Department. The Senior Tutor may also have other responsibilities, for example, approving extensions for dissertation deadlines and processes to monitor PhD student progress. The Senior Postgraduate Tutor can be approached if a student's personal tutor, Course Director or supervisor is unavailable or if the student has concerns that he/she does not wish to discuss with another member of staff in the department.
Who else could I ask? Staff/Student Committee or Head of School/Department
Who might the question be passed to? Head of School/Department or Head of Section for Central Service or SU Officers
Who should I ask if I don't get a satisfactory answer or support? Head of School/Department

Source: Head of School/Department	Location: Academic Department
Description: The Head of School/Department is responsible for all services available to students within his/her school/department. The Head of School/Department is also responsible for health and safety. Matters would normally be raised with the Head of School/Department only if they had not been resolved by other staff.
Who else could I ask? Senior Tutor or Senior Postgraduate Tutor or SU Officers
Who might the question be passed to? Academic Registrar
Who should I ask if I don't get a satisfactory answer or support? Academic Registrar

Source: SU Officers	Location: Students' Union
Description: Sabbatical Officers and non-Sabattical Officers in the Students' Union of the provide an opportunity to raise general concerns that can then be drawn to the attention of the SU Executive.
Who else could I ask? Staff/Student Committee
Who might the question be passed to? SU Executive
Who should I ask if I don't get a satisfactory answer or support? SU Executive

Source: Head/Director of University Central Service	Location: Central Service
Description: The Head/Director of University Central Service is responsible for all services available to students within his/her Service. The Head of School/Department is also responsible for health and safety. Matters would normally be raised with the Head/Director only if they had not been resolved by other staff.
Who else could I ask? Senior Tutor or Senior Postgraduate Tutor or SU Officers
Who might the question be passed to? Registrar
Who should I ask if I don't get a satisfactory answer or support? Registrar

Source: Students' Union Executive	Location: Students' Union
Description: The Students' Union Executive considers issues related to the every day running of the Students' Union. It also provides an opportunity for general concerns to be discussed and directed, where appropriate, to University committees and Task Groups.
Who else could I ask? Student Satisfaction Survey
Who might the question be passed to? SU reps. on Task Groups and Committees or Student Forum
Who should I ask if I don't get a satisfactory answer or support? Student Forum

Source: Student Satisfaction Survey	Location: Enquiries to Academic Registrar
Description: The Student Satisfaction Survey is a general questionnaire that allows students to comment on the quality of services provided to them at the University. The questionnaire is issued annually.
Who else could I ask? SU Officers or Staff/Student Committee
Who might the question be passed to? Student Forum
Who should I ask if I don't get a satisfactory answer or support? Student Forum

Source: Students' Union representatives on University Task Groups and Committees	Location: Students' Union
Description: Many University committees and task groups have student representatives. These are usually officers of the Students' Union. They can, on behalf of students, raise matters that are of general concern to the student body.
Who else could I ask? Academic Registrar
Who might the question be passed to? Student Forum or Registrar or Academic Registrar
Who should I ask if I don't get a satisfactory answer or support? Student Forum

Source: Academic Registrar	Location: Academic Registrar
Description: The Academic Registrar is responsible for central services dealing with admissions/records, marks and progression, Student Services and careers/employment. Matters would normally be raised with the Academic Registrar only if they had not been resolved by the head of a particular section. The Academic Registrar can also be consulted on general matters related to student complaints.
Who else could I ask? Head of Section for Central Service
Who might the question be passed to? SU reps. on Task Groups and Committees or Student Forum or Registrar
Who should I ask if I don't get a satisfactory answer or support? Registrar

Source: Student Forum	Location: Registrar's Office
Description: The Student Forum is chaired by the Vice-Chancellor and provides an opportunity to address general and strategic issues that have or will have an impact on students.
Who else could I ask? SU reps. on Task Groups and Committees or Academic Registrar
Who might the question be passed to? Academic Registrar or Registrar
Who should I ask if I don't get a satisfactory answer or support? Registrar

Source: Registrar	Location: Registrar's Office
Description: The Registrar is responsible for the co-ordination of the various central administrative and service departments. The Registrar’s responsibilities also include strategic planning and governance, student discipline, and co-ordination of degree ceremonies.
Who else could I ask? Student Forum
Who might the question be passed to? Student Forum or appropriate Committee/Task Group
Who should I ask if I don't get a satisfactory answer or support? Vice-Chancellor

Source: Personal Tutor	Location: Academic Department
The tutor is usually a member of your department who you will meet regularly throughout your course. Your personal tutor can provide advise and support on academic and non-academic matters. These include choice of modules, academic progress and personal problems.
Who else could I ask? Administrative Staff in Schools/Departments or Senior Tutor or SU Advice Centre or Nightline or Student Services or Counselling Tutors Postgraduate students on Masters courses could also ask the Course Director or Senior Postgraduate Tutor A PhD student can ask his/her supervisor or use end of year evaluation form
Who might the question be passed to? Senior Tutor or Senior Postgraduate Tutor or SU Advice Centre or Student Services or Dyslexia Unit or Notification of Special Circumstances
Who should I ask if I don't get a satisfactory answer or support? Senior Tutor or Senior Postgraduate Tutor or for PhD students Supervisory Committee

Source: Course Director for Taught Postgraduate Courses	Location: Academic Department
Description: Course Directors for Masters courses are responsible for academic matters but may also assume the role of personal tutor in some departments. For an overview of how they can respond to academic concerns click here.
Who else could I ask? Administrative Staff in Schools/Departments or Senior Postgraduate Tutor or SU Advice Centre or Nightline or Student Services
Who might the question be passed to? Senior Postgraduate Tutor or SU Advice Centre or Student Services or Dyslexia Unit
Who should I ask if I don't get a satisfactory answer or support? Senior Postgraduate Tutor

Source: Students' Union Advice Centre - Preliminary Advice	Location: Students' Union
Description: The Students' Union Advice Centre can offer guidance on accommodation issues, money support, health information, safety advice, and personal and family issues. They can provide preliminary advice on how to deal with a problem or about where to get help.
Who else could I ask? Administrative Staff in Schools/Departments or Senior Tutor or Nightline or Student Services or Hall Warden or Senior Warden Postgraduate students on Masters courses could also ask the Course Director or Senior Postgraduate Tutor A PhD student can ask his/her supervisor or use end of year evaluation form
Who might the question be passed to? Students' Union Advice Centre - Guidance or Student Services - Guidance or Dyslexia Unit or Notification of Special Circumstances
Who should I ask if I don't get a satisfactory answer or support? Personal Tutor or Student Services Postgraduate students on Masters courses could also ask the Course Director or Senior Postgraduate Tutor A PhD student can ask his/her supervisor

Source: Nightline	Location: Nightline
Description: Nightline is an information and listening service run by students for students. It is both a drop-in and telephone service which runs 8pm to 8am every night.
Who else could I ask? Administrative Staff in Schools/Departments or Senior Tutor or Student Services or other sources of help outside the University. Postgraduate students on Masters courses could also ask the Course Director or Senior Postgraduate Tutor A PhD student can ask his/her supervisor
Who might the question be passed to? Students can be directed to other support services including Students' Union Advice Centre - Guidance or Student Services or Dyslexia Unit or Local Agencies that provide support for students
Who should I ask if I don't get a satisfactory answer or support? Personal Tutor or Student Services Postgraduate students on Masters courses could also ask the Course Director or Senior Postgraduate Tutor A PhD student can ask his/her supervisor

Source: Student Services Centre - Preliminary Advice	Location: Student Services Centre
Description: The Student Services Centre provides a wide range of support services for students- it can also assist you with general enquiries about any aspect of life as a student.
Who else could I ask? Administrative Staff in Schools/Departments or Senior Tutor or Nightline or SU Advice Centre Postgraduate students on Masters courses could also ask the Course Director or Senior Postgraduate Tutor A PhD student can ask his/her supervisor or use end of year evaluation form
Who might the question be passed to? Student Services - Guidance or Dyslexia Unit or Notification of Special Circumstances
Who should I ask if I don't get a satisfactory answer or support? Personal Tutor or Head of Section for Central Service Postgraduate students on Masters courses could also ask the Course Director or Senior Postgraduate Tutor A PhD student can ask his/her supervisor

Source: Supervisory Committee for PhD students	Location: Academic Department
Description: The Supervisory Committee oversees the progress and supervision of PhD students. The committee can address issues related to supervision and the resources/facilities that the student requires.
Who else could I ask? Supervisor or Senior Postgraduate Tutor
Who might the question be passed to? Senior Postgraduate Tutor
Who should I ask if I don't get a satisfactory answer or support? Senior Postgraduate Tutor

Source: Students' Union Advice Centre - Guidance	Location: Students' Union
Description: The Students' Union Advice Centre can offer guidance on accommodation issues, money support, health information, safety advice, and personal and family issues. They can provide preliminary advice on these and other matters but can also provide specialist advice in some areas, for example, financial support.
Who else could I ask? Student Services or Senior Warden
Who might the question be passed to? Students' Union Advice Centre (R&A) or Student Services or Dyslexia Unit
Who should I ask if I don't get a satisfactory answer or support? Personal Tutor or Student Services Postgraduate students on Masters courses could also ask the Course Director or Senior Postgraduate Tutor A PhD student can ask his/her supervisor

Source: Student Services Centre - Guidance	Location: Student Services Centre
Description: The Student Services Centre can provide detailed guidance and support on a range of issues including course transfer/withdrawal, counselling and mental health, disability support, international student welfare, money support unit, student health and off-campus accommodation.
Who else could I ask? Dyslexia Unit or SU Advice Centre or Senior Warden
Who might the question be passed to? Student Services Course Changes/Withdrawals or Counselling Service or SU Advice Centre (R&A)
Who should I ask if I don't get a satisfactory answer or support? Head of Section for Central Service

Source: Dyslexia Unit	Location: Dyslexia Unit
Description: The Dyslexia Unit offers a range of services including informal preliminary screening and discussion for students who think they might be dyslexic; psychometric assessment; study needs assessments for the Disabled Students’ Allowance; personal and academic support and guidance; one-to-one tuition in study skills; and dyslexic students study support groups.
Who else could I ask? Student Services Centre or Personal Tutor or notification of special circumstances Postgraduate students on Masters courses could also ask the Course Director or Senior Postgraduate Tutor A PhD student can ask his/her supervisor
Who might the question be passed to? Student Services Centre or Personal Tutor or notification of special circumstances For postgraduate students on Masters courses the matter may be referred to the Course Director or Senior Postgraduate Tutor For a PhD student the matter may be referred to the supervisor
Who should I ask if I don't get a satisfactory answer or support? Senior Tutor or Senior Postgraduate Tutor

Source: Notification of Special Circumstances	Location: Central Service
Description: Undergraduate students who want to report circumstances that may have affected their academic performance can complete a form that is available from The Academic Office Web site.
Who else could I ask? Personal Tutor or Student Services Course Changes/Withdrawals Postgraduate students on Masters courses can contact the Course Director or Senior Postgraduate Tutor PhD students can contact their supervisor or Senior Postgraduate Tutor
Who might the question be passed to? Special circumstances are considered by the appropriate Examinations Board
Who should I ask if I don't get a satisfactory answer or support? Details of the University's Complaints and Appeals procedures are available from the Academic Registry's Web site.

Source: Students' Union Advice Centre - Representation & Advocacy	Location: Students' Union
Description: The Students' Union Advice Centre can provide support for students who require someone to attend a meeting or hearing with them.
Who else could I ask? The Senior Tutor or Senior Postgraduate Tutor may be appropriate where a student wants support from somebody in their School/Department.
Who might the question be passed to? It is unlikely that the question would be passed to anybody else.
Who should I ask if I don't get a satisfactory answer or support? Students' Union Executive

Source: Counselling Tutors	Location: Central Service
Description: Counselling tutors are members of staff who have a special interest and concern for the welfare of students and who have been trained in the use of counselling skills. They are not professional counsellors but are good at listening and knowing how to give help or direct you to where you can get help.
Who else could I ask? Personal Tutor or Student Services or Chaplains or Senior Warden Postgraduate students on Masters courses can contact the Course Director or Senior Postgraduate Tutor PhD students can contact their supervisor or Senior Postgraduate Tutor
Who might the question be passed to? Students may be advised to contact the Counselling Service
Who should I ask if I don't get a satisfactory answer or support or support? Student Services or Counselling Service

Source: Chaplains	Location: Central Service
Description: The chaplains provide general support for students with a particular emphasis on faith-based counselling. They offer support for students irrespective of the student's opinions or faith-background.
Who else could I ask? Personal Tutor or Student Services or Counselling Tutors Postgraduate students on Masters courses can contact the Course Director or Senior Postgraduate Tutor PhD students can contact their supervisor or Senior Postgraduate Tutor
Who might the question be passed to? Students may be advised to contact the Counselling Service
Who should I ask if I don't get a satisfactory answer or support? Student Services or Counselling Service

Source: Student Services - Withdrawal from Course	Location: Student Services Centre
Description: Students considering whether to withdraw from a course can arrange a meeting with the Assistant Registrar in the Student Services Centre. The Assistant Registrar can provide guidance on the options available and on the procedures that have to be followed.
Who else could I ask? Personal Tutor For postgraduate students on Masters courses the Course Director or Senior Postgraduate Tutor For a PhD student the supervisor or Senior Postgraduate Tutor
Who might the question be passed to? The matter may be discussed with the student's Academic Department
Who should I ask if I don't get a satisfactory answer or support? Academic Registrar

Source: University Crisis Team	Location: Central Service
Description: Out of normal working hours, students in need of help in a crisis may ring Security on 351151. If appropriate, the student's details will be given to a member of staff who will then make contact with them.
Who else could I ask? In normal working hours Counselling Service or Counselling Tutors or Chaplains or Nightlineor Senior Warden
Who might the question be passed to? Students may be advised to contact the Counselling Service or Nightline or Senior Warden
Who should I ask if I don't get a satisfactory answer or support? Student Services or Counselling Service

Source: Counselling Service	Location: Central Service
Description: Counselling offers time and space to talk through personal issues in a safe accepting environment with a person who has no other role in your life. People who seek counselling often come because they feel overwhelmed by feelings of depression, sadness, anger, confusion, panic, anxiety or fear. They may be finding it hard to sort out their feelings, thoughts or circumstances. Counselling can help with issues that include understanding yourself; relationships and sexuality; getting relief through sharing a problem; becoming clearer about a problem; stress-related difficulties; bereavement and other kinds of losses; noticing and changing patterns of behaviour; coming to terms with the past; low self-esteem; self-harm; obsessive-compulsive disorder. Counsellors tend not to give advice. They are there to listen without judging you, to help you explore whatever issues you have and identify the changes you wish to make, and to help you make the decisions you choose.
Who else could I ask? Personal Tutor or Student Services or Counselling Tutors or Chaplains or Senior Warden Postgraduate students on Masters courses can contact the Course Director or Senior Postgraduate Tutor PhD students can contact their supervisor or Senior Postgraduate Tutor
Who might the question be passed to? Other support mechanisms or agencies may be suggested to the student.
Who should I ask if I don't get a satisfactory answer or support? Head/Director of Central Service

Source: End of Year Evaluation Form for Postgraduate Research Students	Location: Academic Office - Handbook for Research Students & Supervisors
Description: PhD students are invited to complete an annual evaluation form. This provides an opportunity to raise issues related to supervision and resources to conduct their research work.
Who else could I ask? Senior Postgraduate Tutor or supervisor
Who might the question be passed to? Matters will be considered by the Academic Office who will instigate appropriate action
Who should I ask if I don't get a satisfactory answer or support? Academic Registrar