Information for Staff
Student Services provides information, advice and consultancy services for all staff who provide pastoral support to students; including Senior and Personal Tutors; School Administrators; Halls staff and Wardens, as well as Security and Domestics staff who are often the first point of contact for students in an emergency.
Contact our Services and staff directly or check on our Service Website for more details of the Services we provide.
We also have guidance documents on a wide range of issues that you may come across
- Communicating with Parents and 3rd Parties
- Settling in: A Guide for Parents, Guardians or Carers of New Students
There are also a number of Protocols and Procedures to help us deal with specific issues
- Termination of Studies Procedure
- Fitness to Study
- Student Death or Critical Incident
- Student Pregnancy and Maternity Policy
- Missing Students
In addition to the above, we have information specifically for Personal and Senior Tutors
- Code of Practice for Pastoral Care
- Code of Practice for Disabled Students
- Guidelines for Personal Tutors
- Guidelines for Senior Tutors
This e-learning package is provided by the Charlie Waller Memorial Trust and is designed to give non-specialist staff the skills, knowledge and confidence to offer a first line of support to students who may have mental health issues. It is particularly recommended for University staff with pastoral responsibilities.
And Publications include
- Student Services
- Money Advice
- Student Healthcare
- Thinking of leaving? Think again
- Student Counselling Service
- Students from Care
- Chaplaincy Team
Support meetings for Senior and Personal Tutors are available on request.
Head of Counselling, 2nd Floor, Neuadd Rathbone, College Road
Tel: 01248 388520
Student Services Staff regularly provide staff development sessions on topics such as: listening skills; skills development for personal tutors; dealing with difficult situations; disability awareness training and reasonable adjustments within the teaching & learning environment.
Staff development can be tailor-made for Schools and delivered at a time and place of your convenience. Please contact us on 01248 382024 or email@example.com for further information.
Whatever the situation, there will usually be a member of staff within the Service who can assist you. You are welcome to visit us at our new location: Student Services, Neuadd Rathbone, College Road.