The Halls staff and Wardens are here to help you get the best experience from living in your Hall of Residence. On your arrival your room will be clean and ready for you to settle in. We have Security staff and Wardens on duty round the clock to help provide you with a safe and caring environment. We will respect your privacy and ensure that you get the best opportunity to study and enjoy the social life that living in Halls can present.
We promise to provide all the services specified in the Residence Conditions and if for any reason there is a problem with any of those services we will do our utmost to solve them as soon as possible and let you know what is happening. In non urgent cases we will give you as much notice as possible of any work required to solve the problem with at least 24 hours notice.
The University subscribes to the Universities UK Student Accommodation Code which has been designed to protect your rights to safe, good quality accommodation, wherever you are studying and to make sure you get the best out of your time living in University or college residences.
For more essential information on living in halls of residence, please click on the following;
Under the Consumer Protection (Distance Selling) Regulations 2000, students who have not had face to face contact with the University before entering into the Residence Agreement have the right to cancel the Residence Agreement and have their deposit refunded. This is provided they notify the Halls Office in writing (this includes fax or email) of the cancellation within 7 working days, starting on the day after the date the Residence Agreement was accepted. Your right to cancel does not apply once you have started to use the accommodation – after you move in it will be too late to cancel, even if you have not formally accepted your contract online.
The following pages about living in halls of residence could also be of interest to you: