DSAkit Complaints Procedure
DSAkit Complaints Procedure
Any complaint is taken very seriously and we want to put things right quickly and fairly.
The procedure follows the University’s Student Grievance Procedure which can be found in full at: see infomation sheet
How do I report a complaint?
You can report your concerns to us in person, by phone, in writing, by email or through our website.
Tel: 01248 382104
Fax: 01248 383826
DSAkit
IT Services
Bangor University
Deiniol Building
Deiniol Road
Bangor
Gwynedd
LL57 2UX
Email: dsakit@bangor.ac.uk
Website: www.bangor.ac.uk/dsakit
We will handle your complaint in a fair and unbiased way and we will keep your complaint confidential.
What happens next?
When we receive your complaint we will:
• Acknowledge your complaint in writing within 5 working days
• Provide you with the name and direct contact number of the person
dealing with your case and who will be making regular contact with you
(this will usually be the Learning and Disability Support Manager, IT
Services)
• Collect as much information as possible and then liaise with the
various people involved to resolve the complaint.
• Establish all of the facts; inform you of the outcome, in writing, within 28 working days.
If you are not satisfied?
Your compliant can be escalated through the University’s grievance
procedure, in the first instance submit your complaint in writing to
the Director of IT Services.
You may refer your complaint to your disability officer, assessor or
assessment centre. They will take your complaint up on your behalf with
DSAkit, in accordance with their own complaints handling procedures.
In the unlikely event that this does not offer a final resolution, the
Funding Body will be called in to arbitrate. The Funding Body’s decision
in all complaints relating to DSA claims is final.
If you have difficulty understanding this information or would prefer
to receive an alternative format (i.e. translated, audio, Braille or
large print) please contact us.