Coronavirus (Covid-19) Information

Your Safety & Well-being at the Venue


  • Upon arrival at your room please observe your welcome letter which provides useful information during your stay, as well as a contact number for Duty Manager
  • As a venue and for your safety we have introduced an enhanced bedroom cleaning regime which includes the use of viricidal sprays
  • We have a dedicated housekeeping team who will now look after a reduced number of rooms to ensure each room is thoroughly cleaned and disinfected
  • To minimise contact between guests and housekeeping staff, rooms will not be serviced during your stay
  • All bedroom browsers and leaflets have been removed from our bedrooms
  • All display cushions and bed throws have been removed
  • It is our aim to provide you with the best service that we can whilst you enjoy your stay with us; our reception is manned 24 hours and a Duty Manager available and on hand to assist you

Public Areas

  • Where possible we have introduced one-way systems along our corridors and stairways
  • Enhanced cleaning procedures are in place for all public areas and guests will find sanitising stations available at every entry and exit point within the venue
  • All our colleagues are fully trained in our revised health and hygiene programme observing all the Government guidelines and safety measures
  • Colleagues will always wear the necessary personal protective equipment relevant to their task and in line with UK Hospitality guidelines
  • Daily temperature check on all our team members will be implemented
  • Public area toilets are restricted to single use units only with toilet blocks currently out of operation
  • We would encourage our guests to use toilet facilities within their own room during your stay

Not sure what to expect?

Take a look at our Hugh Owen Hall Walking Tour here