Your Rights When Purchasing a Car

For many of us, the second largest purchase we may make in our lifetime is our car.  But what are our rights?

If buying from a dealer, then your purchase is covered by the Consumer Rights Act 2015.  The act allows you to return the car for up to 30 days after purchase if the car is faulty, not fit for purpose or not as described.  And you may also be covered for up to 6 months in some circumstances for repair or replacement.

In the instance of a fault developing or another issue you MUST report this to the dealer from whom you purchased the vehicle and allow them the opportunity to repair or replace.  If the fault persists after the dealer has carried out repairs have two possible remedies – money back and you keep the vehicle or a refund less the usage you may have in the vehicle which is usually based on the mileage covered in the vehicle.

Even if an issue develops within the first 6 months you may still have recourse as it is up to the selling dealer to prove the vehicle was of satisfactory quality or fit for the purpose for which you bought the vehicle.  Remember you still have to report the issue to the selling dealer and in the first instance allow them the opportunity to rectify the issue.

Sometimes these issues may continue for after 6 months, so what do you do then?  In some instances, it is advisable to get an independent inspection report on the vehicle.  This report can be obtained from any independent company, however it should always be in writing stating what the diagnosis is and, if applicable, any estimated repair costs.  The independent report should be from a respected source.  You can approach either of the following Organisations who offer nationwide technical reports – Automotive Consulting Engineers or The Institute of Automotive Engineer Assessors.  Both of these organisations are recognised as providing high quality reports that are recognised by the Motor Ombudsman.  Should you still have problems with the selling dealer you maybe able to ask for help from the Motor Ombudsman who may ask for a copy of an independent technical report. 

The Act cover all purchases made from a recognised person or company that is supplying goods or services for general sale.  You are not covered by the Act if you purchase from a private seller.  When purchasing from a private seller the old analogy “Buyer beware” is prevalent.  Any vehicle purchased from a private seller must fit the description used to sell the vehicle.  Unfortunately obtaining a refund in these circumstances is not always possible.  It is always advisable to conduct a car history report online before purchasing any vehicle whether from a dealer or a private seller.  If you suspect a private seller is a dealer obtain evidence of previous vehicles sold/adverts in the last few months as you need to demonstrate that the person is misrepresenting themselves.

Should all these avenues still not be enough then please contact BULAC for advice on 01248 388411 or email bulac@bangor.ac.uk