Overview

The course content includes: •Concepts of quality, leadership and management •Approaches to quality •Clinical audit •Patient safety •Shared decision making/Patient and public role •Inspection •Guidelines/ policy and key drivers •Roles of different parts of the system, system thinking •Outcomes and indicators •Organisation wide approaches •The relationship between clinical governance and safe, effective, person centred care •Understanding core values and shared purpose to promote quality of care •Quality improvement within healthcare, key principles, e.g. systems, processes and individuals •Facilitating and barriers to change •The science of improvement, e.g. LEAN, model for improvement •Measurement for improvement, e.g. data sources such as patient feedback, run charts, adverse incident reports •Contemporary improvement methodologies, e.g. clinical quality indicators. •Safety in healthcare •Human dimensions of quality improvement, e.g. human factors and leading/sustaining improvements •Patient and public involvement as an essential component of quality improvement •Supporting knowledge enhancement to promote quality improvement within own sphere of practice •Innovation in Healthcare.

Assessment Strategy

-good -B- to B+ Grade 60-69% : To achieve a ‘good pass’ on the module, students will be required to demonstrate a good knowledge of and a good ability to critically evaluate quality improvement methodology, change management and leadership skills in relation to national policy/key drivers and the application of these skills to the clinical environment, supported by relevant literature/research.

-excellent -A- to A* Grade: 70%> To achieve an ‘excellent pass’ on the module, students will be required to demonstrate a comprehensive knowledge of and ability to critically evaluate quality improvement methodology, change management and leadership skills in relation to national policy/key drivers and the application of these skills to the clinical environment, supported by relevant literature/research.

-another level-C- to C+ Grade, 50-59% To achieve a ‘pass’ on the module, students will be required to achieve a minimum of C- grade which requires them to demonstrate some knowledge of and some ability to critically evaluate quality improvement methodology, change management and leadership skills in relation to national policy/key drivers and the application of these skills to the clinical environment, supported by relevant literature/research.

Learning Outcomes

• Critically analyse the quality improvement approaches/methodologies in relation to innovation and the delivery of healthcare and professional practice.

• Critically evaluate and synthesise the concepts and processes of leadership and management, change management, facilitators and barriers to change, staff engagement/communication for change.

• Critically evaluate the national quality assurance, governance, healthcare safety and quality improvement approaches and their relevance to the clinical situation.

• Critically evaluate the principles and theories of leadership and management, national and local policy to determine their relevance to the care setting and leading/enhancing the provision of healthcare service.