Coronavirus (Covid-19) Information

A Guide for Parents – Accommodation

Leaving home for University is a big step and as the start of the new academic year approaches both parents, guardians and students will often experience a mixture of emotions.

With this in mind we often find it helpful if parents and guardians know what the students should be doing to prepare for their arrival in their hall of residence.

Has the student made an application to live in Halls?

All students will have been sent an email inviting them to make an application to live in Halls of Residence once they have confirmed their offer to study at Bangor. This is usually in April or May. If students apply for accommodation before the specified deadline, and selects Bangor as their Firm Choice we guarantee that we will find them a room in University owned accommodation.

If the student makes an application for accommodation after the deadline, please don’t worry. We will do our very best to find a room for them but they may need to understand that some of our halls will already be oversubscribed and we may limit the choices available.

All our communication with the student will be by email.

Parents can help by reminding the student to check their email each day and to follow all the instructions in any emails we send. The offer of a room needs to be formally accepted or declined within 7 days of the formal offer being made.

Has the student accepted the formal offer of a room and made their pre-payment of fees?

Please remember that students will need to pay a £300 pre-payment of fees within 7 days of selecting their room.

If parents are paying this amount please remember that it is not a returnable deposit – it is the first payment of fees. The student also needs to formally accept their Residence Agreement online. This is a legal document and commits the student to paying for the accommodation for the entire period of residence while they remain a student. The Residence Agreement will detail the room number and building and the costs involved.

If the student lives locally to Bangor please encourage them to think carefully before agreeing to live in a Hall. The legal nature of the agreement means that it is not possible to change their mind and return to live at home after they move into Halls.

Has the student completed the compulsory Health and Safety module online?

This is compulsory and we do not release the key unless the student can present their Key Collection Certificate. This can be printed out or saved as an e-version, on a phone or tablet for example, after completing the Health and Safety Module.

Has the student set up their payment agreement for the remainder of their hall fees?

Students will be aware of the entire cost of their accommodation from the details on their Residence Agreement and will have made a pre-payment of £300 so reducing the balance owed. The remainder should be paid in instalments through an epay agreement. There is full information on how to set up this epay agreement on the Finance Office website and also in the Welcome Week Diary that the student will have already received after they have been accepted by the University in August/September. The epay agreement should be set up before the student arrives at University. Alternatively of course the Hall fees may be paid in full on or before arrival.

Arrival in Bangor

Arrival in Bangor takes place over 2 days. Please see the arrivals page in the Welcome Week website to check which day your son or daughter is expected to arrive. There are maps and directions also available on this page.

Take a step back

Please encourage your son or daughter to be independent, build their self-confidence and help them to become more pro-active – they will soon need to organise themselves and make their own decisions. If they have queries regarding their accommodation contract please encourage them to contact us themselves. The agreement is between the University Halls Office and your son or daughter and we can usually only discuss the details with them directly regardless of who is paying the bill!

It’s a good idea to ask them to tell you and all their friends and relatives their new address. I’m afraid that we can not divulge their room number or hall name to you if you telephone us, for data protection reasons.

Prepare them for independent living

Make sure your son or daughter can clean their bedroom and ensuite bathroom (if applicable), budget for a weekly shop and other expenses and cook a few simple dishes.

Remind them to take note of when their payments for halls will be leaving their bank account and to enquire at the Halls Office if the payment is not made for some reason.

After arrival

If your son or daughter is experiencing problems settling in, or with other residents, encourage them to contact the Warden Team who are there to help. There are also many other Support Services in the University who can help.

Problems with their room

We work hard to make sure all the rooms are ready for student arrival but inevitably, with some 2,960 rooms, there may be some maintenance issues that need addressing. Please encourage your son or daughter to call at the Halls Office or to telephone or email us so that we can deal with any maintenance issues. By reporting the issue themselves they are giving us permission to enter their room and attend to the fault. We cannot do this if parents telephone us on the student’s behalf!

Halls Handbook

Every resident will have access to the online information booklet in their hub. We know that there is an awful lot to take in when starting at University but the answer to many questions will be found in the information booklet, which can also be found here.

Thinking of leaving?

We hope that every student will be happy and content living and studying at Bangor University. Inevitably, however, each year a few students decide that University is not for them and wish to leave. There are formal processes involved in leaving University and these must be followed before the student makes arrangements to terminate their Residence Agreement. There are of course penalties involved in this termination. Parents can help by ensuring that the student has read and understood the information on our website regarding withdrawal from Halls. If the student abandons their room without making these formal arrangements they will continue to be charged for the entire year.

Need more information?

Visit the accommodation website for more information or call us on 01248 382667.