Campus Services

Please dial 333 on any internal phone or call the Security Team on 01248 382795 (extension 2795).

Emergency procedures are detailed in the Student Health and Safety Handbook.

The usual emergency procedure of dialing 999 is also an option but Security staff should always be informed immediately if any of the Emergency Services have been contacted.

University Security is dedicated to the safety and well-being of our community, providing 24/7 support for students, staff, and visitors, as well as the protection of the University estate. Our team is qualified in First Aid and available for general assistance and advice.

For non-emergency assistance or inquiries, contact the Security Control Centre at 01248 382795 (extension 2795) or visit a security lodge. The team can provide advice or arrange assistance.

The main Security Control Centre is based at Pontio and is staffed 24 hours a day.  A second lodge is located at the Student Village on the Ffriddoedd Site and there is a security presence at the Student Village on the St. Mary’s Site.

For non-urgent requests (like repairs or service inquiries), please contact the Campus Services Helpdesk:

• Email: campuservices@bangor.ac.uk
• Phone: 2783 (internal) or 01248 382783 (external)

Important: This is NOT IT support. For IT assistance, call 8111 (internal) or 01248 388111 (external).

Campus Services Helpdesk is open between 08.45 and 17.00 Monday to Friday.  Outside of these hours, or when the University is closed, Helpdesk is covered by Security and any requests need to be reported by telephone only.  The calls will divert automatically.

For Urgent Faults: Call 2783 (or 01248 382783) to speak to a staff member.

All requests are logged in our system.

To report damage or request repairs, use our online system: www.bangor.ac.uk/myroom

Emergency Contact Information:

• During office hours (9am-5pm, Monday-Friday), please call the Halls' Office: 01248 382667.
• For emergencies outside of these times, please contact Security: 01248 382795.

We are committed to keeping you informed about your repair requests and value your feedback on our contractors.

Generally we live and work in a relatively safe environment. However, it is still very important that you are aware of the potential for crime and that you take account of this with regard to your personal safety and safeguarding your belongings.  Here are a few tips:

• Be aware of your environment and surroundings
• Keep to public routes and avoid walking alone either after dark or in secluded or isolated areas
• Carry a personal safety alarm
• Be aware of drink spiking and never leave your drink unattended
• Lock your bedroom or office when you are not there
• Never leave your belongings unattended in meeting rooms, lecture theatres, laboratories, libraries or any communal areas
• Mark your property
• Lock or secure bicycles and postcode them
• Park your car in well-lit areas, keep your valuables out of sight and ensure the car is locked when you leave it
• Use lockers when at sports venues and do not take valuables along with you

If you have any queries please contact the security team.