Student Frequently Asked Questions (FAQs)
- I want to make a complaint. How do I find the contact information for the Head of a School or Service?
You can find the details on the School or Service web pages. You may also find them on the directory which is found here.
- I have already made a complaint to a member of staff and I don’t think that the response was right or fair. How do I escalate it?
You should send your complaint to the Head of School or Service that the complaint relates to and ask them to review your complaint and tell them why you are asking for the review. You should also tell them the outcome that you are looking for. If your complaint has already been reviewed by the Head of School or Service and you are still not satisfied with the outcome, you should email email@example.com and explain why you are getting in touch, and clearly state the outcome that you are looking for. We will then contact you to discuss your complaint and any next steps.
I would like to appeal against the outcome of a complaint, disciplinary matter or an academic appeal. Who should I contact?
Please email firstname.lastname@example.org explaining the circumstances and the stage that the process you are appealing against is at. Also explain who you have been dealing with up until that point.
We will then contact you to discuss your appeal and any next steps.
I would like to get support with making a complaint, reporting a disciplinary matter or making an academic appeal. Who can help me?
You can find information on the pages here about how to submit each of these, however you can also access Undeb Bangor – Your Students’ Union or Student Services for support.