A complaint is an expression of dissatisfaction about the standard of service provided by or on behalf of the University. Complaints could relate to an academic programme or a University department or service.
Complaints will be managed in accordance with the Student Complaints Procedure. For complaints that are more appropriate to be dealt with following a different procedure, we will provide that guidance once the complaint is received.
For us to consider your complaint, please follow this guidance:
We need information
Write to us and tell us who you are and if you are a Bangor University Student or a Staff member. If you are neither, please let us know in what capacity you are making contact i.e. member of the public.
Include your email address and contact number and advise which is your preferred contact method. We will default to email in most cases however if you would prefer an alternative communication method, please make this clear.
Clearly describe what your complaint relates to and include any supporting evidence.
Detail any discussions or previous attempts you have undertaken to resolve the matter. A narrative including dates, times and names will assist us.
Please clearly state the outcome(s) that you are looking to achieve from your complaint.
You can expect an initial response within 5 working days of our receipt of your written complaint.
If you prefer, you can report your complaint by post to: Bangor University, Senior Student Conduct and Complaints Officer, Governance and Compliance Office, Penbre, College Road, Bangor, LL57 2DG.
(Please note that if correspondence is sent to us by post, this will need to be sent by recorded delivery and a copy of the tracking information kept for your records.)
Any queries, actions or appeals arising from the complaints process are to be referred to the Senior Student Conduct and Complaints Officer.
Student Complaints Procedure
You can find the Student Complaints Procedure here.
Please see our FAQs for an evolving list of frequently asked questions and answers.