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Financial Services: Competition, Conduct, and Consumer Protection (CCC)

Research cluster staff: Rhys Ap Gwilym, John Ashton, Santiago Carbo-Valverde, John Goddard, Jon Williams

PhD students associated with the cluster: Konstantia Litsiou, Steve O’Callaghan, Mehmet Onal, Yang Wang, Sherena Huang, Shanti Ottemusu, Khuloud Alawadhi, Livia Pancotto, Mohammed Abdelnomen Zaki Mo Ali, Sergio Castellanos Gamboa, Fatima Cardias Williams

Our interests

The management and conduct of financial services providers in the past decade, culminating in the financial crisis of 2008 onward, resulted in an appetite for strengthened regulation in the sector. However, despite the activities of regulatory bodies such as the FCA in the UK, doubts persist over the extent to which financial markets are working in the interests of users, and society in general.

The CCC research group draws upon Bangor’s established and respected reputation as a leader in Banking and Finance research to approach several key issues in financial regulation:

  • Is competition working? Do we observe price or non-price competition? How is competition driving innovation in the sector? Do financial markets require intervention to facilitate or emulate effective competition, and to what extent?
  • What are the main competitors of banks in terms of providing financing and what role can be played by non-financial corporates (i.e. Amazon, Google, Apple)? What are the longer-term effects of post-crisis financial disintermediation? Is access to markets (bond, securitised assets, capital injections) a critical aspect for the future of banks?
  • Why does the conduct of firms in the financial sector continue to court controversy? How can we incentivise firms to act ‘fairly’? How does remuneration in the financial sector affect the decision making of managers and employees?
  • Are financial markets working in the interests of consumers? Do consumers persistently make ‘poor quality’ decisions? Is ‘poor quality’ decision making being facilitated by firms? Is it the case that consumers need more information, or just ‘better’ information?

Through close collaboration between Bangor’s Economics and Banking and Finance subject areas, the group aims to provide both credible and compelling academic output, in addition to making a significant contribution to the policy landscape.

Topic areas

  • Competition and Strategy
  • Consumer Behaviour, Exclusion, and Protection
  • Price Determination and Setting
  • Efficiency and Productivity

Cluster contact

If you would like more information about our current research projects or our cluster, please email Professor Jon Williams.