My research interests lie in how technology can support the delivery of primary care (in and out of hours). I have particular interest in the safety aspects of telephone and video consultations, as well as in the important question as to how the patient accesses medication after a remote consultation.

This research interest builds on my clinical and leadership career in the same sector. Previous roles include Unscheduled Primary Care Clinical Director, Aneurin Bevan University Healthboard and National Professional Advisor on Urgent Primary Care to the Care Quality Commission. I have worked as an out of hours GP since 2008, working in both Wales and Scotland. I have also worked as a GP for a private provider of video consultations, and during the pandemic was seconded to be the National Primary Care Clinical Lead for the roll out of video consultations in Wales. Drawing on these experiences, I led work on the quality and safety themes of the Remote by Default 2 study, and lead the REMEDY project, exploring technological solutions for access to urgently required medication after a telephone consultation.

In addition to my research role, I am a salaried GP for NHS Orkney, working on a rotational basis as a remote island doctor on the isle of Hoy and in GP Out of Hours on Orkney Mainland. I chair NICE’s Quality Standards Committee. I am a qualified coach.

  • PhD: Virtual consults: Real consequences
    2025
  • MSc: Public Health (distinction)
    King's College London, 2022
  • Profesiynol: MBBch (honours)
    University of Wales, College of Medicine, 2001

’Rydwyf yn fodlon goruchwylio cwrs PhD

2025

  • E-gyhoeddi cyn argraffuDigital maturity: towards a strategic approach
    Greenhalgh, T. & Payne, R., 2 Mai 2025, (E-gyhoeddi cyn argraffu) Yn: British Journal of General Practice. 75, 754, t. 200-202 3 t.
    Allbwn ymchwil: Cyfraniad at gyfnodolyn › Erthygl › adolygiad gan gymheiriaid
  • CyhoeddwydHow to make remote consultation safer
    Saul, H., Cassidy, S., Swaithes, L., Greenhalgh, T. & Payne, R. E., 23 Ion 2025, Yn: BMJ. 388, q2526
    Allbwn ymchwil: Cyfraniad at gyfnodolyn › Erthygl › adolygiad gan gymheiriaid
  • E-gyhoeddi cyn argraffuRemote consulting
    Payne, R., Raman, K. & Walker, D. P., 5 Mai 2025, (E-gyhoeddi cyn argraffu) Yn: InnovAiT: Education and inspiration for general practice.
    Allbwn ymchwil: Cyfraniad at gyfnodolyn › Erthygl › adolygiad gan gymheiriaid
  • CyhoeddwydTechnostress, technosuffering and relational strain in contemporary general practice
    Dakin, F., Hemmings, N., Kalin, A., Moore, L., Ladds, E., Payne, R. E., Rosen, R., Byng, R., Wherton, J., Wieringa, S. & Greenhalgh, T., 8 Ion 2025, Yn: British Journal of General Practice.
    Allbwn ymchwil: Cyfraniad at gyfnodolyn › Erthygl › adolygiad gan gymheiriaid

2024

2023

2008

2024

2006