The Halls staff and Mentors are here to help you get the best experience from living in your Hall Of Residence. On your arrival your room will be clean and ready for you to settle in. We have Security staff and Mentors on duty round the clock to help provide you with a safe and caring environment. We will respect your privacy and ensure that you get the best opportunity to study and enjoy the social life that living in Halls can present.
We promise to provide all the services specified in the Residence Conditions and if for any reason there is a problem with any of those services we will do our utmost to solve them as soon as possible and let you know what is happening. In non urgent cases we will give you as much notice as possible of any work required to solve the problem with at least 24 hours notice.
The University subscribes to the Universities UK Student Accommodation Code which has been designed to protect your rights to safe, good quality accommodation, wherever you are studying and to make sure you get the best out of your time living in University or college residences.
For more essential information on living in halls of residence, please click on the following;
Your Residence Agreement to live in University Accommodation is legally binding.
Once the Student has accepted their Offer and the University has received (or waived) the pre-payment the Student is contractually bound to pay the Rent for the full Period of Residence. There is no ‘cooling off’ period or right to cancel. If the University has waived the requirement to pay the rent-prepayment, The Student is contractually bound when the Student accepts their Offer.
For students experiencing financial hardship there is a policy whereby you may be permitted to have the pre-payment requirement waived. Please read the policy here.
The pre-payment is a payment towards the Rent. The pre-payment is NOT a refundable deposit.
If you withdraw from the University please read our summary regarding leaving Halls.
The following pages about living in halls of residence could also be of interest to you:
- About the Halls Office
- Campus Life
- Laundrette opening hours
- Common Room opening hours
- Paying for halls
- Parking and Mail
- TV Licence
- Halls of Residence Credit Control Policy & Procedure
- Fitness to Reside Policy / Fitness to Reside flowchart
- Customer Care Policy
- Maintenance Response Times
- Damage Charges
- Leaving Halls
- Procedures at a Halls' Disciplinary Hearing
- Transport Information