Quality, Value & TQM
Run by School of Computer Science and Electronic Engineering
10 Credits or 5 ECTS Credits
Organiser: Mr Daniel Williams
Overall aims and purpose
To understand the concepts of Quality and Value as they relate to products and services and how these can be managed to meet business objectives.
Definition of Quality – difference between Quality and Grade
Historical development of Quality Management from Quality Control through Quality Assurance to Quality Improvement
Feigenbaum’s Five Ages
Quality Drives and Initiatives
Latest Developments Including Lean and Six Sigma
Customer Service issues
Management and Business Practices, environmental and ethical issues and the social context which affect engineers in the conduct of their profession
Learning outcomes mapped to assessment criteria
An understanding of the meaning of Quality. An appreciation of the historical development of Quality Management. The ability to critically assess Quality Initiatives, Quality Methods, Tools and Techniques and to keep up to date with developments as they occur through reference to appropriate sources of information.
|Give the definition of Quality Explain the difference between Quality and Grade Explain the Historical development of Quality Management from Quality Control through Quality Assurance to Quality Improvement using Feigenbaum’s Five Ages to illustrate and explain the ideas. Explain why Customer Service issues have become more important.||Give examples to demonstrate difference between Quality and Grade Demonstrate an awareness of the Quality Gurus and their work and influence, Shewhart, Deming, Juran, Crosby, Feigenbaum, Peters, Price, Gronoos, Conway, Taguchi, Ishikawa, Shingo Demonstrate an awareness of Quality Drives and Initiatives Including Zero Defects Define what is meant by Zero Defects Demonstrate an appreciation of Customer Service issues Explain the role of Segmentation and Positioning in the design of a service. Define what is meant by Benchmarking||Understand why it is important to know about the gurus and their influence on the development of the field of quality. Demonstrate an awareness of the latest developments in the field. Theory of Constraints, Japanese Production Methods & Lean Manufacturing Six Sigma QS 9000 Explain your views on the attainability and suitability of Zero Defects as a target. Demonstrate an appreciation of Customer Service issues Explain what is meant by Gap Analysis, Customer Satisfaction Measurement Analysis, Give examples of Benchmarking|
An appreciation of Quality Costs. Understand the meaning of Value. A working knowledge of Value Analysis & Value Engineering techniques.
|Define and explain the Prevention Appraisal Failure model Give the definition of Value Give the definition of Value Analysis and Value Engineering Explain the meaning of the letters FAST in this context. Reproduce a generic FAST diagram.||Give examples of activities that fall into each category of cost Be able to compare the traditional concept of optimal quality with the more modern view Explain the different categories of Value Give the phases of a Value Analysis Project Explain the four ways that the value of a product can be improved. Produce a FAST diagram for a product and describe its use. Produce a Function Cost Analysis Table||Understand Taguchi’s loss function. Explain how unnecessary cost can be included at the design stage. Define the concept of mismatch of value and how the table could be used to target improvement activity.|
An understanding of the concepts of Total Quality Management. An appreciation of Problem Solving Methodologies. An appreciation of the philosophies underlying the different approaches to inspection.
|Demonstrate an understanding of the concept of Total Quality Management Definition Key Concepts Opposing Views||Demonstrate an appreciation of Problem Solving Methodologies Shewhart Cycle – Plan Do Check Act, Ten Steps, IMAC Problem Removal, Ford 8D, Toyota A3 Understand the benefits of adopting Formalized Problem Solving Methodologies and Team Based Problem Solving An appreciation of the philosophies of different approaches to inspection: Sampling and Acceptable Quality Limit Zero QC, Poka Yoke (Mistake Proofing) through design 100% Inspection –||Understand the latest developments in inspection methods and technology and the impact that this has on inspection strategies: Poka Yoke, Automatic Inspection and Testing, Vision Systems|
An appreciation of Product Liability and the Legal Framework that designers must operate in.
|The three facts that a plaintiff would have to prove to pursue a product liability claim. Understand what factors a manufacturer could use to defend against a claim.||Understand the essence of the EEC directive concerning product liability law|
Understand the meaning of Dependability. A working knowledge of certain Reliability Engineering Tools & techniques. An appreciation of other techniques.
|Give the Definition of Dependability, Reliability, Reliability Engineering, Maintainability, Service Support. Use a diagram to explain the aims of Reliability Engineering. Draw and describe the Bathtub Curve explaining its form in relation to the types of failures that occur during each portion.||List the stresses that a component can suffer that will affect reliability. Demonstrate a working knowledge of certain Reliability Engineering Tools & Techniques. Testing - accelerated life. Define design and development methods to improve reliability. Demonstrate a working knowledge of Reliability Prediction Calculations and Weibull Analysis.||Use of information from Customer or Warranty returns to understand reliability. An appreciation of other techniques. Fault Tree Analysis and Failure Mode Effect Analysis (FMEA, FMECA)|
Understand the significance of Product Certification
|Define what is meant by Product Certification||Understand how product certification is achieved||Understand the difference between Product Certification and Quality Systems Certification|
An awareness of current Software Tools available for Quality Assurance
|Describe an example of current software in use in this field.||Understand the benefits of software for Quality Assurance||Understand that Software is available to help the Quality Engineer and Quality Manager|
A working knowledge of certain idea generation techniques. A working knowledge of the Seven Old Tools. Awareness of the Seven New Tools. Appreciation of Other Tools and Techniques.
|Provide examples of lateral thinking techniques. Demonstrate an understanding of why creative thinking techniques are necessary. Demonstrate an understanding of how the Quality Tools can be used to prioritise and target efforts in improvement activities. Demonstrate an awareness of the Seven New Tools: Affinity Diagram, Relational Diagram, Tree Diagram, Matrix Diagram, Program decision progress chart, Arrow Diagram, Matrix data analysis Explain Cm and Cp Explain the difference between Cp and Cpk. Define acceptable values of Cp and Cpk and how these change when capability improves. Demonstrate the use of Capability Paper Define what is meant by Out of Control Indicators in SPC charts and explain their use||Demonstrate an appreciation of: Other Tools and Techniques: Process Flowcharts, Problem Log, Aggregation, Paired Comparisons, Run Chart, Impact and Trend, Corrective Action Planning, CUSUM, CEDAC, Difference Engineering and Multi Vary 5 Why Define how SPC can be applied to the service industry.||Define Creative Thinking. Define and describe Brainstorming. Demonstrate a Working Knowledge of the Seven Old Tools: Pareto Analysis, Cause and Effect Diagrams (Ishikawa / Fishbone), Stratification, Tally Cards / Charts / check sheets, Histograms, Scatter Diagrams Shewhart control charts - SPC - Capability Analysis & Control Charts. Define the term Capability Define the terms common causes and assignable causes of variation Define the term SPC|
Teaching and Learning Strategy
2 hour lectures over 12 weeks
- Literacy - Proficiency in reading and writing through a variety of media
- Numeracy - Proficiency in using numbers at appropriate levels of accuracy
- Exploring - Able to investigate, research and consider alternatives
- Inter-personal - Able to question, actively listen, examine given answers and interact sensitevely with others
- Critical analysis & Problem Solving - Able to deconstruct and analyse problems or complex situations. To find solutions to problems through analyses and exploration of all possibilities using appropriate methods, rescources and creativity.
- Safety-Consciousness - Having an awareness of your immediate environment, and confidence in adhering to health and safety regulations
- Teamwork - Able to constructively cooperate with others on a common task, and/or be part of a day-to-day working team
Subject specific skills
- Apply an understanding and appreciation of continuous improvement techniques
- Formulate and analyse requirements and practical constraints of products, processes and services, place them in an engineering context and manage their implementation;
- Solve problems logically and systematically;
- Bring about improvement through quality control;
- Analyse and display data using appropriate methods and mathematical techniques;
- Demonstrate an awareness of the need to work safely and comply within relevant legislative and regulatory frameworks;
- Have an appreciation of moral, ethical, financial and environmental issues that may need to be considered when practicing as an engineer.¬†
Courses including this module
Compulsory in courses:
- H64B: BSc Computer Sys Engineering (4yr with Incorp Foundation) year 3 (BSC/CSE1)
- H603: BSc Computer Systems Engineering year 3 (BSC/CSENG)
- H611: BSc Electronic Engineering year 3 (BSC/ELE)
- H63B: BSc Electronic Engineering (4yr with Incorp Foundation) year 3 (BSC/ELE1)