Overview

The module commences with a review of the philosophy and process of marketing, including service operations, before considering the challenges of planning in the marketing environment. Planning requires market research to understand the consumer, and needs to reflect the behaviour of organisations as buyers and suppliers. The overall objective of marketing strategy is to create value for all customers, through managing competition and managing products. This requires not only communicating value for customers, and versus competitors, but also the implementation of an integrated marketing strategy which recognises current & future threats and opportunities (Internet, International and Integrity).

Assessment Strategy

-threshold -C- to C+ (50-59%)No major omissions or inaccuracies in the deployment of information/skills. Some grasp of theoretical/conceptual/practical elements. Integration of theory/practice/information present intermittently in pursuit of the assessed work's objectives.

-good -B- to B+ (60-69%) Much of the relevant information and skills mostly accurately deployed. Adequate grasp of theoretical/conceptual/practical elements. Fair integration of theory/practice/information in the pursuit of the assessed work's objectives. Some evidence of the use of creative and reflective skills.

-excellent -A- to A (70% +)*An outstanding performance, exceptionally able. The relevant information accurately deployed. Excellent grasp of theoretical/conceptual/practice elements. Good integration of theory/practice/information in pursuit of the assessed work's objectives. Strong evidence of the use of creative and reflective skills.