Run by Bangor Business School

20.000 Credits or 10.000 ECTS Credits

Semester 2

Organiser: Dr Clair Doloriert

The aim of this module is to enable you to develop the theory you have learned and move it into practice within the dynamic business environment of travel, tourism and hospitality. The work placement aims to develop your abilities and to encourage you to work autonomously, take responsibility for and demonstrate initiative for your own learning experience and career pathway. The module is structured so you have taught seminars at the beginning and end of the module, with your work placement in between. You will be supervised through various key states including applying for your placement, ensuring health and safety compliance and actively reflecting on your learning experience and receiving feedback/ appraisal. The module has been developed inline with and fully conforms to the UK QAA codes of practice and guidance for work placements and work-based learning and also inline with Bangor University's code of practice on work placements https://www.bangor.ac.uk/regulations/codes/code07.php.en

Introduction to module

• Pedagogical framework
• Applying for and securing work placement
• How to search for placements
• Developing your CV
• Writing and introductory letter
• Interviews & Meetings
• Setting goals and reflecting on-the-job
• Health, Safety and Legal requirements of placements
• Setting goals for my placement
• Active reflecting during my placement
• Leaving my placement
• Letter of recommendations
• Establishing Networks and keeping in touch
• Reflecting and Planning Ahead

excellent

-A

Outstanding performance. The relevant information accurately deployed. Excellent grasp of theoretical/conceptual/practice elements. Good integration of theory/practice/information in pursuit of the assessed work's objectives. Strong evidence of the use of creative and reflective skills.

threshold

-D

No major omissions or inaccuracies in the deployment of information/skills. Some grasp of theoretical/conceptual/practical elements.

Integration of theory/practice/information present intermittently in pursuit of the assessed work's objectives.

good

-B

Very good performance. Most of the relevant information accurately deployed. Good grasp of theoretical/conceptual/practical elements. Good integration of theory/practice/information in pursuit of the assessed work's objectives. Evidence of the use of creative and reflective skills.

C- to C+

Much of the relevant information and skills mostly accurately deployed. Adequate grasp of theoretical/conceptual/practical elements. Fair integration of theory/practice/information in the pursuit of the assessed work's objectives. Some evidence of the use of creative and reflective skills.

1. Appreciate the value of manager/ supervisor appraisal following work placement

2. Develop a range of employability skills required for work, including; applying for, monitoring personal progress on, and self-evaluation of performance.

3. Reflect on the knowledge of the internal structure and dynamics of an organization in the tourism, hospitality or events industry

4. Theoretical and practical understanding and implementation of long-, medium- and short-term goal setting in employability and career development

5. Identify and evaluate applications of key theory (from modules across the programme) in the workplace setting

6. Study the methods used by organization to achieve their strategic objectives.

Type	Name	Description	Weight
	Individual Project Report		60.00
	Employer Evaluation		10.00
	Individual Reflective Report		30.00

		Hours
Work-based learning	20 days work placement (based on 7 hours of work per day) If placement requires longer working shifts e.g. 10 hours, then 'Private-Study' can be reduced accordingly to ensure total learning time = 200 hours	140
Workshop	2x 4 hour seminar/workshops over the first 2 weeks: that introduce the concept of work placement, support the student through applying for placement, health and safety compliance, and ensuring students know the terms of assessment for the module 2x4 hour workshops following the placement; that pull together theory and student experience and prepare students for their portfolio submission	16
Private study	Planning, reading and writing reflective report Preparing evidence for portfolio Securing placement	40
One-to-one supervision	This includes formal/ informal email communications, office hour engagements, feedback provided on assignments etc . Meetings can be 1-2-1 or small group discussions/ email/ web-based chat communications etc. For this module this also includes placement visits etc by academic supervisor	4

• Literacy - Proficiency in reading and writing through a variety of media
• Numeracy - Proficiency in using numbers at appropriate levels of accuracy
• Computer Literacy - Proficiency in using a varied range of computer software
• Self-Management - Able to work unsupervised in an efficient, punctual and structured manner. To examine the outcomes of tasks and events, and judge levels of quality and importance
• Exploring - Able to investigate, research and consider alternatives
• Information retrieval - Able to access different and multiple sources of information
• Inter-personal - Able to question, actively listen, examine given answers and interact sentistevely with others
• Critical analysis & Problem Solving - Able to deconstruct and analyse problems or complex situations. To find solutions to problems through analyses and exploration of all possibilities using appropriate methods, rescources and creativity.
• Safety-Consciousness - Having an awareness of your immediate environment, and confidence in adhering to health and safety regulations
• Presentation - Able to clearly present information and explanations to an audience. Through the written or oral mode of communication accurately and concisely.
• Teamwork - Able to constructively cooperate with others on a common task, and/or be part of a day-to-day working team
• Mentoring - Able to support, help, guide, inspire and/or coach others
• Management - Able to utilise, coordinate and control resources (human, physical and/or financial)
• Argument - Able to put forward, debate and justify an opinion or a course of action, with an individual or in a wider group setting
• Self-awareness & Reflectivity - Having an awareness of your own strengths, weaknesses, aims and objectives. Able to regularly review, evaluate and reflect upon the performance of yourself and others
• Leadership - Able to lead and manage, develop action plans and objectives, offer guidance and direction to others, and cope with the related pressures such authority can result in

• People management: to include communications, team building, leadership and motivating others.
• Problem solving and critical analysis: analysing facts and circumstances to determine the cause of a problem and identifying and selecting appropriate solutions.
• Commercial acumen: based on an awareness of the key drivers for business success, causes of failure and the importance of providing customer satisfaction and building customer loyalty.
• Innovation, creativity and enterprise: the ability to act entrepreneurially to generate, develop and communicate ideas, manage and exploit intellectual property, gain support, and deliver successful outcomes.
• Networking: an awareness of the interpersonal skills of effective listening, negotiating, persuasion and presentation and their use in generating business contacts.
• Ability to work collaboratively both internally and with external customers and an awareness of mutual interdependence.
• Ability to work with people from a range of cultures.
• Articulating and effectively explaining information.
• Building and maintaining relationships.
• Communication and listening including the ability to produce clear, structured business communications in a variety of media.
• Emotional intelligence and empathy.
• Conceptual and critical thinking, analysis, synthesis and evaluation.
• Self-management: a readiness to accept responsibility and flexibility, to be resilient, self-starting and appropriately assertive, to plan, organise and manage time.
• Self reflection: self-analysis and an awareness/sensitivity to diversity in terms of people and cultures. This includes a continuing appetite for development.

Resource implications for students

Students will be required to work between 7-10 hours per day during the placement period for up to 140 indicative hours. The students will be responsible for traveling to their workplace destination and any costs incurred during the placement (e.g. sustenance, uniform etc).

Talis Reading list

http://readinglists.bangor.ac.uk/modules/etb-2007.html

Reading list

Essential: Bassot, B (2017) “The Employability Journal” Macmillan Study Skills, Red Globe Press

Supplementary: Rook, S (2015) “Work Experience, Placements and Internships” Macmillan Study Skills, Red Globe Press Collins, V. R. (2004) Careers and Jobs in Travel and Tourism, Kogan Page Evans, K., Hodkinson, P. & Unwin, L. (Eds.) (2002) Working to Learn: Transforming Learning in the Workplace, RoutledgeFalmer Fanthome, C. (2004) Work placements – A survival guide for students, Palgrave Macmillan Harris, N. (2003) Hobsons Work Placement Guide 2004: Industrial Schemes, Vacation Jobs, Gap Years, Volunteering, Overseas, Hobsons Publishing PLC McAlpine, M. (2004) So You Want to Work in the Travel and Tourism Industry, Hodder Wayland Munro, A. Rainbird, H. & Fuller, A. (Eds) (2004) Workplace Learning in Context, Routledge

www.hotelmag.com www.hospitalitynet.org www.hotelnewsresource.com http://www.ratemyplacement.co.uk/industry/hospitality-leisure-travel-tourism https://www.internmatch.com/guides/student http://www.cvtips.com/ http://www.hhd.psu.edu/rptm/internship-handbook-and-forms

Compulsory in courses:

• N82M: BSc International Bus in Tourism & Hospitality (Franchised) year 2 (BSC/PIBTH)
• N83M: BSc Tourism & Hospitality: Managemt Leadership (Franchised) year 2 (BSC/PTHML)