Run by School of Computer Science and Electronic Engineering

10 Credits or 5 ECTS Credits

Semester 2

Organiser: Mr Daniel Williams

To understand the role of Organisational Change, both incremental and radical, in improving business performance through the use of systems and process approaches.

• Introduction to company structures.

• Introduction to BPR

• Workflow redesign and implementation

• Reengineering success or failure.

• Management Systems

o ISO 9000 Quality Management Systems Introduction

o ISO 9000 - 2000 History & Development

o ISO 9000 - 2000 Main Clauses

o ISO 9000 series of standards

o ISO 14001 Environmental Management Systems

• Health and Safety Management Systems

• Quality Management Systems in Software

• Information Security Management Systems,

• Quality Management Principles

• Auditing, Media for Documentation,

• Integrated Management Systems

EFQM Introduction EFQM Assessment & Scoring EFQM Exercise

Comparison of TQM and BPR Brief introduction to Lean and Six Sigma Methodologies

	threshold 40%	good 60%	excellent 70%
Understand how to identify the right climate for large systems change.	Knows that companies operate in a real world environment with various kinds of pressures.	Understands the different types of pressures that can affect a company. Understands how companies can influence the environment in which they operate.	Can give real life examples of why companies have had to change.
Understand Business & Process Reengineering (BPR) as a means of effecting large scale change	Can give the definition of BPR and can describe the stages of a BPR program	Understands that BPR is just one method of effecting large scale change and can give details of its benefits and pitfalls	Can form a reasoned argument as to whether BPR has happened in a particular case. Can compare and contrast BPR with other methods of effecting large scale change.
Understand how to use management systems as process analysis tools and means of establishing stability and improvement	Understands what a Management System is. Can describe the model for various management systems.	Understands the benefits and problems associated with setting up and maintaining and certifying to a management system.	Can successfully carry out a bench audit of a company’s documentation against a standard
Understand how to measure the effectiveness of organizations using the European Foundation for Quality Management (EFQM) nine stage organization assessment model	Understand the concept of benchmarking and the different types. Can draw the EFQM model and give its weightings.	Understands the logic of the RADAR scoring system.	Can successfully score an Enabler and a Result from a case study.
Understand the relationship between Total Quality Management (TQM) and Business Process Reengineering (BPR). Understand how other improvement methodologies such as Lean and Six Sigma can be used to improve business performance	Can explain the difference between TQM and BPR. Can explain the basic concepts of Lean and Six Sigma	Can explain how TQM and BPR can be used as methods of improving performance.	Can describe the approach taken by example companies to improve their performance

Type	Name	Description	Weight
	Examination		70
	Assignment 1		30

		Hours
Lecture	2 x 12 hour Lectures over 12 weeks 1 x 12 hour Tutorials over 12 weeks (dlivered during lecture slots)	36
Private study		64

• Self-Management - Able to work unsupervised in an efficient, punctual and structured manner. To examine the outcomes of tasks and events, and judge levels of quality and importance
• Exploring - Able to investigate, research and consider alternatives
• Safety-Consciousness - Having an awareness of your immediate environment, and confidence in adhering to health and safety regulations
• Argument - Able to put forward, debate and justify an opinion or a course of action, with an individual or in a wider group setting

• Apply an understanding and appreciation of continuous improvement techniques
• Bring about improvement through quality control;
• Access and synthesize information and literature sources;

Compulsory in courses:

• W3H6: BA Music and Electronic Engineering year 3 (BA/MEE)
• H612: BEng Computer Systs Eng (3 yrs) year 3 (BENG/CSE)
• H61B: BEng Computer Sys Engineering (4yr with Incorp Foundation) year 3 (BENG/CSE1)
• H610: BENG Electronic Engineering (3 yrs) year 3 (BENG/ELE)
• H62B: BEng Electronic Engineering (4yr with Incorp Foundation) year 3 (BENG/ELE1)
• H621: BEng Electronic Engineering with International Experience year 4 (BENG/ELEIE)
• I110: BSc Computer Information Systems year 3 (BSC/CIS)
• I11B: BSc Computer Information Systems (4 year with Incorp Found) year 3 (BSC/CIS1)
• IN00: BSc Computer Information Systems for Business year 3 (BSC/CISB)
• IN0B: BSc Computer Information Sys for Bus (4 year w Incorp Found) year 3 (BSC/CISB1)
• G400: BSC Computer Science year 3 (BSC/CS)
• G40B: BSc Computer Science (4 year with Incorporated Foundation) year 3 (BSC/CS1)
• H64B: BSc Computer Sys Engineering (4yr with Incorp Foundation) year 3 (BSC/CSE1)
• H603: BSc Computer Systems Engineering year 3 (BSC/CSENG)
• GN41: BSC Computer Science for Business year 3 (BSC/CSFB)
• GN4B: BSc Computer Science for Business (4 year with Incorp Found) year 3 (BSC/CSFB1)
• I102: BSc Computer Science (with International Experience) year 4 (BSC/CSIE)
• GW49: BSC Creative Technologies year 3 (BSC/CT)
• H611: BSc Electronic Engineering year 3 (BSC/ELE)
• H63B: BSc Electronic Engineering (4yr with Incorp Foundation) year 3 (BSC/ELE1)