Module PPC-4003:
Counselling Skills 1

Module Facts

Run by School of Psychology

10 Credits or 5 ECTS Credits

Semester 1

Organiser: Prof Fay Short

Overall aims and purpose

This module provides you with an opportunity to form and develop professional relationships. You will work in small groups to develop the ten keys to communication: one speaker will share their thoughts in the role of client, one listener will demonstrate skills in the role of therapist, and remaining observers will provide feedback on skills. You will work in a round-robin system to ensure that you adopt every role, and sessions will be recorded to allow personal reflection on your interactions. This course is designed to develop a foundation of important communication skills and begin to integrate therapeutic understanding into these skills in order to work in a counselling setting.

Lecturers: Susan Critchley, Fay Short

Course content

Topics covered in this module include: • 26/09/18 Introduction • 02/10/18 Group Roles (Managing Roles) • 09/10/18 Conflict (Managing Conflict) • 16/10/18 Performance Anxiety (Managing Anxiety) • 23/10/18 Reflective Writing Skills (Counselling Skills) • 30/10/18 Communication Keys (Counselling Skills) • 06/11/18 Other Focus and Attendance Indicators (Counselling Skills) • 13/11/18 Confirming Understanding and Considered Questions (Counselling Skills) • 20/11/18 Sensitive Challenges and Selective Self-Disclosure (Counselling Skills) • 27/11/18 Non-Judgmental Approach and Maintaining Boundaries (Counselling Skills) • 04/12/18 Signposting and Informing and Modelling (Counselling Skills) • 11/12/18 Skills for Placement • 08/01/19 Professional Communication (Creating Presentations) • 15/01/19 Stress Management (Managing Stress)

Assessment Criteria

excellent

• Honest and insightful reflection resulting in positive development of communication skills (safe practice) • Comprehensive knowledge and understanding of communication skills • Detailed understanding with no factual errors • Critical analysis showing evaluation and synthesis of ideas • Originality in approach, interpretation, and/or voice • Extensive independent research • Logically defended arguments with evidence for all claims • Highly focused and well structured • Excellent presentation with accurate and appropriate expression • Correct format in appropriate referencing style

good

• Honest and considered reflection resulting in positive development of communication skills (safe practice) • Strong knowledge of communication skills • Clear understanding and mostly free of factual errors • Some analysis showing critical evaluation and links between ideas • Some originality in approach, interpretation, and/or voice • Some independent research • Coherent arguments with evidence for most claims • Focused and well structured • Good presentation with accurate and appropriate expression • Mostly correct format in appropriate referencing style

threshold

• Honest reflection resulting in some positive development of communication skills (safe practice) • Some knowledge of communication skills • Understanding of the main concepts, but with factual errors in non-core concepts • Limited analysis showing only obvious points of evaluation and links between ideas • Highly limited originality in approach, interpretation, and/or voice • Highly limited evidence of independent research • Arguments presented but lack coherence with evidence for only some claims • Focused but with some irrelevant material and weaknesses in structure • Acceptable presentation with appropriate expression • Attempt at correct format in appropriate referencing style

Learning outcomes

  1. Metacognitively reflect on own role and manage interactions within a group

  2. Synthesise and apply the ten keys in order to communicate with others in a counselling setting

  3. Analyse own communication skills with honest critique and insight into the generation of reflective professional development action plans

Assessment Methods

Type Name Description Weight
LOGBOOK OR PORTFOLIO Practice Evidence

Evidence of engagement with the communications skills sessions through Observation and Reflection forms for at least two sessions Recording of assessed session (with consent form for recording) Transcript of 20mins of the assessed session plus a 500wd annotation of the transcript

50
ESSAY Reflective Journal

Evidence of ongoing journaling checked throughout the semester. Summative reflective journal of 1500wds critically evaluating the development of your own communication skills.

50

Teaching and Learning Strategy

Hours
Lecture

Your lectures will focus on the core theories and concepts for each of the topics in the curriculum content.

14
Practical classes and workshops

Your practical workshops will give you an opportunity to practice and develop the ten keys to communication: one speaker will share their thoughts, one listener will demonstrate active listening, and observers will provide feedback on communication skills. Your group will work in a round-robin system to ensure that they adopt every role each week, and sessions will be recorded to allow personal reflection on their interactions.

28
Private study 58

Transferable skills

  • Literacy - Proficiency in reading and writing through a variety of media
  • Self-Management - Able to work unsupervised in an efficient, punctual and structured manner. To examine the outcomes of tasks and events, and judge levels of quality and importance
  • Exploring - Able to investigate, research and consider alternatives
  • Inter-personal - Able to question, actively listen, examine given answers and interact sensitevely with others
  • Safety-Consciousness - Having an awareness of your immediate environment, and confidence in adhering to health and safety regulations
  • Presentation - Able to clearly present information and explanations to an audience. Through the written or oral mode of communication accurately and concisely.
  • Teamwork - Able to constructively cooperate with others on a common task, and/or be part of a day-to-day working team
  • Mentoring - Able to support, help, guide, inspire and/or coach others
  • Caring - Showing concern for others; caring for children, people with disabilities and/or the elderly
  • Self-awareness & Reflectivity - Having an awareness of your own strengths, weaknesses, aims and objectives. Able to regularly review, evaluate and reflect upon the performance of yourself and others

Subject specific skills

  • Communicate psychological concepts effectively in oral form.
  • Retrieve and organise information effectively.
  • Handle primary source material critically.
  • Engage in effective teamwork for the purpose of collaborating on psychological projects.
  • Be sensitive and react appropriately to contextual and interpersonal psychological factors.
  • Use effectively personal planning and project management skills.
  • Work effectively under pressure (time pressure, limited resources, etc) as independent and pragmatic learners.
  • Problem-solve by clarifying questions, considering alternative solutions, making critical judgements, and evaluating outcomes.
  • Be aware of ethical principles and approval procedures.

Resources

Talis Reading list

http://readinglists.bangor.ac.uk/modules/ppc-4003.html

Reading list

British Association for Counselling and Psychotherapy. (2016). Ethical Framework for the Counselling Professions. Leicestershire, UK: BACP. Egan, G. (1994). The skilled helper. Belmont, CA: Brooks/Cole Publishing Company. Ellis, A. (2016). How to control your anxiety before it controls you. NY, US: Kensington Publishing Corp. Short, F. E., & Thomas, P. (2014). Core approaches in counselling and psychotherapy. UK: Routledge. Stedmon, J. & Dallos, R. (2009). Reflective practice in counselling and psychotherapy. Berkshire, UK: Open University Press. Sutton, J., & Stewart, W. (2008) Learning to counsel. Oxford, UK: How To Books Ltd.

Courses including this module

Compulsory in courses: