Overview

Indicative content includes:

• Introduction to company structures and Business Process Re-engineering.
• Workflow redesign and implementation, reengineering success or failure.
• Management Systems (ISO 9000 Quality Management Systems Introduction, ISO 9000-2000 History & Development, ISO 9000-2000 Main Clauses, ISO 9000 series of standards, ISO 14001)
• Environmental Management Systems
• Health and Safety Management Systems
• Quality Management Systems in Software
• Information Security Management Systems,
• Quality Management Principles
• Auditing, Media for Documentation,
• Integrated Management Systems
• EFQM Assessment & Scoring
• Comparison of TQM and BPR
• Introduction to Lean and Six Sigma Methodologies
• Definition of Quality – difference between Quality and Grade
• Historical development of Quality Management from Quality Control through Quality Assurance to Quality Improvement
• Feigenbaum’s Five Ages
• Quality Gurus, Quality Drives and Initiatives with latest developments
• Including Lean and Six Sigma
• Customer Service issues
• Management and Business Practices, environmental and ethical issues and the social context which affect engineers in the conduct of their profession
• Understand the meaning of Dependability.
• A working knowledge of certain Reliability Engineering Tools & techniques.
• An appreciation of Problem Solving Methodologies.
• An appreciation of the philosophies underlying the different approaches to inspection.
• Understand the significance of Product Certification.

Learning Outcomes

• Describe use management systems as process analysis tools and means of establishing stability and improvement

• Differentiate Business & Process Reengineering (BPR) from Total Quality Management (TQM) as a means of effecting large scale change within the right climate.

• Discuss quality in both a contemporary and historical contexts citing specific concepts, approaches, tools and techniques.

• Explain how to measure the effectiveness of organisations using the European Foundation for Quality Management (EFQM) model.

• Interpret industry standards and software and how these apply to Total Quality Management (TQM).

• Relate Value Analysis & Value Engineering techniques to real scenarios.

• Summarise the legal framework that designers must consider in regard to product liability.