Measuring Impact in Student Services

Assessing the impact of the services we provide is central to the way in which Student Services evaluates and develops its services. Each year, we analyse usage data and student feedback and review our measures of impact so that we can plan improvements for the year ahead. Here are some examples from last year’s review:

Employability: 91% of students said their careers workshop or individual appointment met their needs, and 89% of students said they were provided with the skills and knowledge to progress to the next stage of their career planning. 82% of students attending B-Enterprising events said they felt they had developed the skills to start a business.

Study Skills: 99% of students were satisfied with the study skills advice they received, and 83% said their grades had improved following their appointment. 92% of students were satisfied with their Maths and Stats appointments, and 83% said their grades had improved following support.

Disability Service: 95% reported satisfaction with the service and 74% said the support they received had helped them achieve their learning goals. The Dyslexia Services achieved a score of 100% in its external quality assurance audit, and the Assessment Centre achieved a score of 93% against KPIs in its external audit (the national average is 89%).

Counselling: 93% of students said they were satisfied or very satisfied with the counselling they received, 74% said that counselling had improved their university experience, and 59% said it had been an important factor in staying at university. The service uses a sector-wide measure for clinical improvement and Bangor Counselling Service is in the top 4% for clinical improvement across all university counselling services that use this measure.

Money Support: 90% of students reported that the funds they had received made a significant difference to their quality of life, and 55% reported they would not have continued with their studies without this financial support.  Last year, Money Support helped students secure a total of £1,323,891 of additional funding from Student Finance or bursary entitlements.

Student Services holds the Matrix Award which is the UK Quality Standard for information, advice and guidance services. In our assessment last year, we received specific praise for our student-centred approach and commitment to responding positively to student and partner feedback. For the year ahead, our plans include further diversification of the support we provide for students’ mental wellbeing, and the introduction of a state-of-the-art employer vacancy system that also provides booking, evaluation and reporting functions for all aspects of employability provision.  

Publication date: 22 January 2018