Mental Health

Dealing with a Mental Health Emergency

If you are concerned that a student may be a risk to themselves or to others, see: ‘Emergency Flowchart’ for in office hours and out of office hours.

Useful tips:

  • Talk slowly and calmly.
  • Listen attentively.
  • Maintain a comfortable distance.
  • Contact a colleague as soon as possible.
  • Keep a record of the main issues.
  • Talk to your line manager, senior warden, or personal tutor, and, if possible, to a Mental Health Adviser or Student Counsellor, afterwards.

Useful helplines for students in distress:

Samaritans: 116 123
C.A.L.L. 0800 132 737 (or Text: Help to 81066)

The Little Blue Book of helpful numbers – Mental Health

Useful tips to support your mental health:

  1. Take care of your physical health – food and water; fresh air; exercise; rest; shelter.
  2. Talk to someone, write down your thoughts and feelings, or create pictures.
  3. Structure your day – try to include an enjoyable pastime, e.g. music, films, crafts, volunteering.
  4. Be kind to yourself, and others.
  5. Learn, or practise, a skill.
  6. Do not keep things which worry you to yourself – seek sources of help and support.

Support in a Crisis:

  1. Wardens in Halls (if living in Halls see student handbook)
  2. Mental Health Adviser (9am- 5pm) 01248 382032
  3. GP (Bodnant Surgery) 01248 364492
  4. GP (Out of Hours) 0300 1235566
  5. Counselling Service Support Sessions 01248 388520
  6. CALL helpline 0800 132737 text: help to 81066
  7. Samaritans 116 123 email:
  8. Papyrus HOPELineUK 0800 0684141
  9. Security Staff 3475 or 2795
  10. Policing Team 01286 670924