Coronavirus (Covid-19) Information


You may find that speaking to someone over the phone about how you are feeling helps you. There are different helplines and listening services available that can provide emotional support. They are staffed by trained volunteers who want to help you.

Welsh and Welsh-English bilingual helplines

Helpline Name Specialization Phone Number Description Availability
Samaritans (Welsh line) General 0808 164 0123 Whatever you’re going through, a Samaritan will face it with you. Daily: 7pm – 11pm
CALL: Community Advice & Listening Line General 0800 132 737 Wales-based mental health information and support. You can also text “help” to 81066. 24/7: 365 days a year
Dan 24/7 Alcohol/Drugs 0808 808 2234 A free and bilingual telephone drugs helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol. You can also text “DAN” to 81066. 24/7, 365 days a year
Meic Young people 0808 802 3456 Information and advice for children and young people in Wales under 25 years of age. You can also chat via text at 84001. Daily: 8am – 12 midnight
Wales Dementia Helpline Dementia 0808 808 2235 The helpline offers emotional support to anyone with a diagnosis of Dementia, or who is caring for someone with Dementia as well as other family members or friends. 24/7, 365 days a year

English-language helplines

Helpline Name Specialization Phone Number Description Availability
Samaritans (English line) General 116 123 Whatever you’re going through, a Samaritan will face it with you. 24/7, 365 days a year
BEAT Eating disorders 0808 801 0677 Advice on eating disorders. Mon-Fri: 12pm – 8pm
Weekends & bank holidays: 4pm – 8pm
Become – Care Advice Line Care leavers 0800 023 2033 This helpline gives children in care and young care leavers practical, helpful information and advice about anything to do with being in care. Mon-Fri: 10am – 5pm
CALM: Campaign Against Living Miserably Young men 0800 58 58 58 Support for young men aged 15 to 35. Daily: 5pm – 12 midnight
Combat Stress: Veterans Armed Forces (Veterans) 0800 138 1619 Mental health support for veterans and their families. 24/7, 365 days a year
Combat Stress: Serving Personnel Armed Forces (Active) 0800 323 4444 Mental health support for serving personnel and their families. 24/7, 365 days a year
Cruse Bereavement 0808 808 1677 Bereavement care and support for anyone grieving. Mon & Fri: 9:30am – 5pm
Tues-Thurs: 9:30am – 8pm
Family Lives Parenting/Family life 0808 800 2222 A confidential and free helpline service for families in England and Wales (previously known as Parentline). Call for emotional support, information, advice and guidance on any aspect of parenting and family life. Mon-Fri: 9am – 9pm
Weekends & bank holidays: 10am – 3pm
Papyrus HOPELINE UK Suicide 0800 068 4141 Advisers work with you to understand why thoughts of suicide might be present. They also provide a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe. You can also chat via text at 07860039967. Mon-Fri: 9am – 10pm
Weekends & bank holidays: 2pm – 10pm
LGBT Foundation LGBT+ 0345 3 30 30 30 Support services for lesbian, gay, bisexual, and trans people. Mon-Fri: 10am – 10pm
Mind Infoline General 0300 123 3393 Provides information on a range of topics including types of mental health problems, where to get help, medication and alternative treatments, and advocacy. Mon-Fri: 9am – 6pm
Mind Legal Line Legal advice 0300 466 6463 Mind’s legal line provides legal information and general advice on mental health related law. Mon-Fri: 9am – 6pm
National Domestic Abuse Helpline Domestic Abuse 0808 2000 247 A domestic violence helpline that provides emergency services, advice, and non-judgemental support. 24/7, 365 days a year
National Debt Line Financial 0808 808 4000 Provides free advice on debt and money management. Mon-Fri: 9am – 8pm
Sat: 9:30am – 1pm
No Panic Anxiety 0844 967 4848 Supporting people who experience anxiety, panic attacks, and obsessive-compulsive symptoms. Daily: 10am – 10pm
Rape Crisis Sexual Violence 0808 802 9999 A free, confidential support service for women and girls who have experienced sexual violence. Mon & Tues: 2pm – 4:30pm, 6pm – 9pm
Wednesday: 12pm – 2:30pm, 6pm – 9pm
Thursday: 12pm – 2.30pm, 6pm – 8.30pm
Friday: 9am – 11:30am
Shelter Housing & Homelessness 0808 800 4444 Shelter help anyone in the UK with housing issues or homelessness by offering advice, support and legal services. They have a special emergency helpline for anyone who is (or might soon be) homeless, at risk of harm or feeling very overwhelmed by their housing situation. Mon-Fri: 8am – 8pm
Weekends & bank holidays: 9am – 5pm
SOBS Bereavement &
0300 111 5065 Support and information for people who have been bereaved or affected by suicide. Mon-Fri: 9am – 9pm
The Silver Line Older adults 0800 470 8090 A confidential, free helpline providing information, friendship and advice to older people across the UK. 24/7, 365 days a year
Victim Support Crime victims 0808 168 9111 Provides support to people affected by crime and traumatic events. 24/7, 365 days a year