Coronavirus (Covid-19) Information

Support Sessions 

Due to covid19, we have moved to a telephone-based support session system for any current Bangor University student contacting us.

We offer bookable telephone support sessions of about 10-20 minutes with either the duty counsellor, or if you already have contact with one of the counselling team, with them.

These support sessions are to offer help, support and information, and they will not be formal counselling or therapy but are one to one telephone slots. We will, as before,  make brief notes of the contact we have with you, and store this data in the usual way through our secure Counselling Service database. This means that any counsellor will be able to see these notes if need be, for example, if you have another  telephone support session.

They are available Monday - Friday during normal office hours, are one to one telephone sessions and are only bookable on the day you want the appointment (we do not pre-book).

To book a session, please email us at the usual address -  and we will do our best to arrange a time for you. 

In preparation for any telephone slot booked, you will need to download Microsoft Teams to your assigned contact number as this is how we will contact you (when we call, it will show as ‘no caller ID’).     Please note that whilst we do our best to ensure that our online routes are secure, we cannot guarantee the security of these.

You will still be able to access all our online resources here on our webpages. We have some additional pages here too, about other external sources of help that you may find useful.

Please note that we are not an Emergency Service. If your situation seems really urgent, then you should contact your GP or, if out of hours, contact Accident & Emergency Services at your local hospital.


Please note – During the COVID-19 pandemic, the Counselling Service is offering  alternative services; therefore the content of this page may not be up-to-date.  Please see our home page for our current services.