Coronavirus (Covid-19) Information

Student Counselling



In line with Government guidelines, the Counselling Service is providing online support for students.   We have developed a system where you can request a telephone based support session.  Please use email to contact us in the first instance at  (see here for detail of our current services).  Don’t forget to look at our webpages for a comprehensive list of self-help guidance and the University's Online Mental Health Resources at:   onlinementalhealthresources.php




If you have concerns about Coronavirus, these links from other sources may help:

Coronavirus: How to protect your mental Health, BBC News

Coronavirus and your wellbeing, Mind

Coping with stress during the 2019-nCOV outbreak, World Health Organization

Mental Health Considerations during COVID-10 Outbreak, World Health Organization

Looking after your mental health, Every Mind Matters


Disclaimer** Please note – During the COVID-19 pandemic, the Counselling Service is offering  alternative services; therefore the content of this page may not be up-to-date.  Please see our home page for  our current services.


Under normal operating circumstances, we offer the following (but please do contact us by phone/email if you have any questions): 

For Students

The Student Counselling Service offers a variety of resources to support students during their time at the University. 

The Service offers opportunities to talk through personal and troubling issues in a safe environment with a professional, trained staff.  

We aim to respond to all emails within 2-3 days.

For all emergencies, please refer to our list of emergency contacts or visit your GP.

It is NOT our role to provide the following.  Please contact the Disability Service / Mental Health Advisers if you want:-

  • Help to put a learning support plan in place.
  • Advice on strategies to overcome barriers you face.
  • Information on or help to apply for Disabled Students’ Allowances.

For Staff

The Counselling Service offers consultation to staff who are concerned about a student’s mental health via the duty counsellor system.  However, the Counselling Service is not an emergency service.

The Service can offer training and support to relevant staff to develop their understanding of mental health issues and their responses to students with difficulties.

The University Student Counselling Service is a member of the British Association for Counselling and Psychotherapy and as such adheres to their policies on confidentiality and data protection.

Watch our video



From 1st April until September 2020, Wrexham based students will be able to contact the Counselling Service at Bangor and ask for telephone support sessions, in line with what is being offered to all students. 

For all emergencies, please refer to our list of emergency contacts or visit your GP.

Aims and Objectives

To view our full Service aims and objectives, click here

We welcome your feedback 

We would welcome your feedback about the service received, to enable us to develop and provide the best possible service now and in the future.

Please contact one of the following with your comments:

Name Position
Maria Lorenzini Director of Student Services
Kate Tindle Head of Counselling Service

Click here to see how we improve your services